#niceone_unexpected
rocky nexusBOT
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thin estuary
Hi 👋 I'm getting the impression that you're more concerned about what happened to the Invoice than the Subscription. Am I parsing that correctly? If so, can you shate the ID of the Invoice you're referring to?
humble briar
Hi
well both, I mean I don't get it what happened that for cancelled subscription the invoice was paid
here's the id: in_1RaWIrL7qyU6wPqupZTmB15T
thin estuary
The Invoice wasn't ever voided, so it could still be paid and your customer did so via the Hosted Invoice Page for it.
An Invoice in an uncollectible state can either be voided or paid:
https://docs.stripe.com/invoicing/overview#invoice-statuses
humble briar
what is hosted invoice page?
thin estuary
The previous payment for the Subscription was tried multiple times per the retry settings you've configured in your dashboard, but those all failed so the Subscription canceled per your settings.
The Manage failed payments section on this page:
https://dashboard.stripe.com/settings/billing/automatic
thin estuary
what is hosted invoice page?
It's a hosted page where customers can trigger a payment for an Invoice.
humble briar
hm that's sth new for me 🙂
and how do you know that this invoice was paid via this page?
thin estuary
I don't think that's exposed to you
humble briar
hm so how it works? end user has access only to customer portal, is it possible to get to hosted invoice page from customer portal?
rocky nexusBOT
thin estuary
It looks like you have your settings configured so a link to the Hosted Invoice Page is included in all the Invoice PDFs that are generated. Invoice settings -> Default payment terms section on this page:
https://dashboard.stripe.com/settings/billing/invoice
If you look at the Invoice PDF that was generated, do you see a "Pay online" link?
humble briar
I don't have such information
thin estuary
Also looks like you have emails for failed card payemnts on, and those emails include links to the Customer Portal
humble briar
but I assume when we turn off this then such situation won't happen?
thin estuary
If you turn off all the features that give your customers way to self-serve solutions to payment failures, then yes, this will likely stop.
humble briar
is there any other way to self-serve for payment failures than this hosted invoice page?
strange basin
Hi, taking over as my teammate needs to step away. No, there is not unless you disable the email settings and handle that in your end.
humble briar
and this one "Also looks like you have emails for failed card payemnts on, and those emails include links to the Customer Portal" is not a problem? I mean link to Customer Portal can not lead to access to hosted invoice page or to some other functionality that would allow manual payments?
strange basin
Can you reword the ask please? I do not fully understand your follow-up question.
humble briar
I'm wondering if there is sth more despite turning off this Hosted Invoice Page in settings to prevent such situation when customer manualy nadled payment failures
Toby wrote this one: "Also looks like you have emails for failed card payemnts on, and those emails include links to the Customer Portal" so I'm wondering if this one can cause any problems
strange basin
If you disabled all of those, no
humble briar
so link to Customer Portal can also give possibility to the user to make a payment?
strange basin
Yes!