#ahmad_api
molten thicketBOT
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covert hound
We are more than happy to show this whole flow in our production live via a video call or something. Please let me know how we can best share this - hard to upload a 15min long video of it just loading
oblique jetty
hello, I'm catching up 👋 we don't support screen share or video call on this channel, i'm sorry.
covert hound
No worries, let me know how I can best show it, thanks 🙂
FYI Let me share also a setup_intent which is using BMO and not RBC which worked seti_1ReRhcPqWS201fO8p2jsi0p8
oblique jetty
The error message you shared The selected institution is currently experiencing technical... , where is it being displayed?
@covert hound I checked and it doesn't look like we've seen similar occurrences recently. I will also need more time to look at this with my team. Would you mind if we work on this over email? I will drop you a dm to create a support case directly with us.
molten thicketBOT
Hello @covert hound, we have sent you a direct message, please check it at https://discord.com/channels/@me/1387992657753538611
- 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
covert hound
Yes sounds good, ill try to record it and give you guys a unlisted link
@oblique jetty Hey - for some reason its not redirecting me anywhere, its just taking me to this page
Actuallt it shows this now
oblique jetty
hmm that's weird. Could you choose Send us an email option
covert hound
hmm that's weird. Could you choose `Send us an email` option
Perfect,out of curiosity can I include a video link of me doing it in production for the support team?
oblique jetty
yup you should be able to attach a video
covert hound
Sounds good, thanks, will then continue there
Ill attach my support id case just incase here: sco_SZc2jFCkqShI3N
Thanks 🙂