#-zk_unexpected
remote monolithBOT
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ocean ivy
How are you initializing Elements here?
carmine dust
i'm using this doc -> https://docs.stripe.com/connect/direct-charges?platform=web&ui=elements
basically i pass the client secret that the paymentintents has returned to me to mount the payment form
this is my code
this are the data that i'm passing to create the paymentintents
ocean ivy
Ok, and can you share one of these example payment intent IDs?
carmine dust
sure
just a second
pi_3RRaFXJiF2dOxWmz1grNWaoA this is the ID
i can provide you the client secret if you want to
ocean ivy
Not needed, but thanks
Hmm ok I do see this request and the resulting payment method types which seems to not respect the redirect rule you picked:
https://dashboard.stripe.com/test/logs/req_8266PmMvKMNLs2
remote monolithBOT
carmine dust
Hmm ok I do see this request and the resulting payment method types which seems ...
The API should be a priority over the dashboard rule, right?
I don't have access to the dashboard right now to check which payment methods they have enabled there
However, these methods that need to redirect the customer don't work on my platform, I have a limitation of not being able to generate the order in a redirect URL (due to session and everything else)
ocean ivy
hey there, just checking in to say we're still looking at this to understand it
carmine dust
Okay 🙃
I was doing some tests on my checkout and ended up finalizing that order, if you need an ID for another payment intention I have this pi_3RRbgUJiF2dOxWmz1ufNG4as
In addition, I requested that all payment methods be enabled on the test account and Alipay is also appearing and needs a return URL
cedar bloom
Hi 👋
My colleague is asking internal Stripe staff for more assistance with this. Unfortuantely I don't think we can solve this in real time so I'm going to send you a link to create a case with us. That way we can follow up once we have more information.
remote monolithBOT
Hello @carmine dust, we have sent you a direct message, please check it at https://discord.com/channels/@me/1375152170936041472
- 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
carmine dust
I have a question
Does the account I'm going to open for support need to be the one in the United States? Or can I use a Brazilian one that I have here?
I'm the developer and I don't have access to the United States account. When I need to see something there, I meet with the person who has access.
cedar bloom
You can use whichever account. Just please provide any recent payment intent IDs so we can start by looking at the correct objects.
carmine dust
But do payment intentions need to be linked to the account I'm going to open support for? I ask because I don't have this problem with Brazilian payment methods.
cedar bloom
No they don't but please explain the situation and why the objects might not match the account you are writing in from. That will help us ensure we respond approriately.
carmine dust
ok i'll explain