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noble harbor
Hi there 👋 are you accepting all your payments online? Where in your flow do you collect tip input in relation to the rest of the payment flow?
Are you able to get input from the customer about how much they want to tip before you process the payment, and just process it all together (assuming you've checked with your legal team to ensure that's a suitable and compliant approach)?
@peak forge any chance you're still around to tell me more about your situation?
peak forge
Hi yes I am
peak forge
Hi there 👋 are you accepting all your payments online? Where in your flow do yo...
Yeah so all payments happen online. Currently what we are trying to do it have the user pay for our service and product, schedule the job, do the job, ask for tip
We are able to get the input from the customer when they place the order and make the payment but ideally we would like the tip to reflect the care taken during the service. We don’t want our users to feel they have to tip before seeing the job we do
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noble harbor
When you have the customer pay for the job, are you planning on capturing the funds at that point, or just authorize the amount of the payment with the intention of actually captruing the funds later?
We typically refer to this as a separate authorization and capture flow, because you separate authorizing and capturing the payment into two separate steps:
https://docs.stripe.com/payments/place-a-hold-on-a-payment-method
If you aren't doing that, or if your timelines don't support that flow well, it may make sense to process the tip as a separate payment
peak forge
so if we do a seperate and capture flow would we be able to still charge the customer a % of the cost if they cancel on us last minute ?
prisma chasm
👋 stepping in as toby needed to step away
Yes you can charge the saved card at any point.
peak forge
and if we were to charge the tip as a seperate amount what would be the best way to do this ? and would we still be able to follow the typical tipping experience like 10%, 15%, 20% and custom
peak forge
okay, we will look at those two options. Thank you so much for the assistance !