mattb_unexpected | Stripe Developers | Page 1

lucid sableBOT May 14, 2025, 3:50 PM

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cobalt fractal May 14, 2025, 3:51 PM

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does the wisepad 3 have a limit on the amount that can be processed? I can process payments for less than £1000 without issue

snow mirage May 14, 2025, 3:52 PM

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Hi 👋

Can you share the API request ID for the payment intent creation that failed?

It will start with req_

Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request

cobalt fractal May 14, 2025, 3:58 PM

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req_sKVW1KWVVUFtao

snow mirage May 14, 2025, 3:58 PM

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Great, thank. you

cobalt fractal May 14, 2025, 3:58 PM

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the paymentintent is created without issue, it's when the collectPaymentMethod is called that the error occurs

snow mirage May 14, 2025, 3:59 PM

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Okay that is successful. So are you saying that when you attempt to collect payment method details is when this error shows up?

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Jinx

cobalt fractal May 14, 2025, 3:59 PM

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correct 🙂

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sorry in my original post I copied in the wrong code

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Terminal.shared.confirmPaymentIntent(paymentIntent) { confirmResult, confirmError in
if let error = confirmError {
print("confirmPaymentIntent failed: (error)")
self.eventLog.append("confirmPaymentIntent failed")
self.paymentEvents.append(MyCustomView(view: AnyView(Text("confirmPaymentIntent failed"))))

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the error is occuring on the confirmPaymentIntent

snow mirage May 14, 2025, 4:04 PM

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Okay and when was the most recent attempt?

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And can you provide the serial number for this reader? I'm trying to see if we have any logs of this failure

cobalt fractal May 14, 2025, 4:10 PM

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the last payment for more than £1000 was on the 9th May,

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the reader id is tmr_FSR99gOcObu5Jt

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if I view transactions for the reader, I do not see any of the canceled pi's. That would suggest to me that the reader is not being connected to correctly by the app code

snow mirage May 14, 2025, 4:14 PM

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I can see the user-initiated cancellations for payment method collection in the logs but I don't see an error associated with collecting payment methods on May 9th

cobalt fractal May 14, 2025, 4:17 PM

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the cancellation is called when the Terminal.shared.collectPaymentMethod fails

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the full code block where the issue is arising is:

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Terminal.shared.collectPaymentMethod(paymentIntent) { collectResult, collectError in
if let error = collectError {
print("collectPaymentMethod failed: (error)")
self.eventLog.append("collectPaymentMethod failed")
self.paymentEvents.append(MyCustomView(view: AnyView(Text("collectPaymentMethod failed"))))
self.paymentMethodCancelable = nil

                    //cancel the current paymentintent as the payment method collection has failed or been canceled
                    Terminal.shared.cancelPaymentIntent(paymentIntent) { canceledPaymentIntent, cancelError in
                        if let error = cancelError {
                            print("cancel intent failed \(error)")
                        } else if let intent = canceledPaymentIntent {
                            print("cancel intent successful")
                        }
                        
                        print("paymentintent cancelled \(canceledPaymentIntent?.stripeId)")
                        self.eventLog.append("payment Intent cancelled")
                        self.paymentEvents.append(MyCustomView(view: AnyView(Text("payment Intent cancelled"))))
                    }

snow mirage May 14, 2025, 4:19 PM

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Can you reproduce this error?

cobalt fractal May 14, 2025, 4:19 PM

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so we pass the created paymentintent to the collectPaymentMethod function. If the amount is less than £1000 it works fine, if it is equal to or more than £1,000 it fails with a code 5000 error

cobalt fractal May 14, 2025, 4:20 PM

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snow mirage Can you reproduce this error?

yes I can replicate by putting a payment of >=£1000

snow mirage May 14, 2025, 4:20 PM

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Did you just repro? Should I look for new actions from this reader?

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Also, if you have the ability, can you remove any error handling and just let the reader fail loudly?

cobalt fractal May 14, 2025, 4:22 PM

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I am not on site to be able to do a test
the reader does not do anything when calling the collectPaymentMethod function

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it doesn't even turn on the backlight

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it stays with just the Stripe logo on an unlit screen

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is there a limit on the amount allowed to be processed by the wisepad 3 readers?

snow mirage May 14, 2025, 4:26 PM

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What method are you using to collect payment? Chip + PIN?

cobalt fractal May 14, 2025, 4:26 PM

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i set the paymentmethodstype to card_present

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the card reader doesn't ask for chip and pin or to insert the card

snow mirage May 14, 2025, 4:27 PM

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That's not what I mean, sorry. card_present is a payment method type for all terminal readers.

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How are customers providing their card details?

cobalt fractal May 14, 2025, 4:27 PM

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either chip + pin or contactless

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but the card reader doesn't prompt, I just get the error

snow mirage May 14, 2025, 4:31 PM

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We don't document any amount limitations (although some countries do have laws around the size of card_present transactions)

snow mirage May 14, 2025, 4:52 PM

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Okay I was able to see that the UK has a Cardholder Verification Method (CVM) limit of 1000. Above this amount, the customer should use their chip + a PIN to authenticate the purchase.

#mattb_unexpected