#jean-baptiste-r_unexpected
zinc boneBOT
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rough spade
Some information is not immediately required and can be provided later. Uner certain conditions this can become required.
How are you creating/onboarding accounts?
reef basalt
I create connected accounts when users create their account on our website
Then, they can access to their stripe information on their profile
But for some users, we need to do transfers to them, so we need them to give you required information like their IDs, bank account etc
rough spade
Sure i mean, are you using the /accounts API to create accounts, and account links to generate URLs to redirect them to for collecting info? Or something else?
reef basalt
Yes that's it
zinc boneBOT
reef basalt
I can provide you some code if you need something
vestal relic
Hello there
reef basalt
Hey, welcome
vestal relic
Stepping in as synthrider needs to step away
reef basalt
Alright thank you, wish him a great day 🙂
vestal relic
When you create your Account Link what are you passing for collection_options (https://docs.stripe.com/api/account_links/create#create_account_link-collection_options)?
reef basalt
Here is:
collection_options: {
fields: 'eventually_due',
future_requirements: 'include',
}
Okay can you provide me an Account ID as an example where information was not collected?
reef basalt
Euh, can recreate an account yes
vestal relic
Yeah would need to look at an example since if you are passing eventually_due and include then all fields should be collected.
To be clear, that doesn't necessarily mean all fields will be verified -- as some verification happens async.
Not sure if that is what you are referring to here or if you are literally saying information was not collected.
reef basalt
I'm not sure we understand each other :x
vestal relic
Feel free to provide more details, but an example would be best.
reef basalt
I'm gonna do this and provide you screenshots
Okay let's go !
So I'm gonna use an account with this stripe id: acct_1OhSpeCBAcAOFpN1 in my test env
I go to my profile on our website (sorry, it's french but I'll try to be as understandable as I can)
I click on the blue button to get redirected to my stripe account update page
Such a beautiful page, but I see there's missing information (red things)
In these information, we can see that Stripe misses personnal information (IDs, date of birth etc) and bank account.
vestal relic
That account never went through hosted onboarding though.
reef basalt
That's true
vestal relic
It looks like you are using Embedded Components here?
reef basalt
It looks like you are using Embedded Components here?
Which screenshot are you talking about ? 😅
vestal relic
Where you see the missing information (the info for the Connected Account).
If you want to use Embedded Components for onboarding then you need to use the Account onboarding component: https://docs.stripe.com/connect/supported-embedded-components/account-onboarding
There is of course going to be info missing if the user doesn't go through onboarding yet.
reef basalt
Oh, I don't know what are thise Embedded Components, I just redirected the user to something like https://connect.stripe.com/d/setup/c/foo/baz/baz
Yes it's not a problem
My problem is that users can click on "Confirmer" (the blue button down the page) without providing missing information
And some users don't see these red things, so they just click on confirm then come to us saying "We did everything and it doesn't work"
vestal relic
Ah okay I do see you created an Account Link here however you used type: account_update: https://dashboard.stripe.com/test/logs/req_0vFTiBmWGItTTm
That should be type: 'account_onboarding: https://docs.stripe.com/api/account_links/create#create_account_link-type
Try that and I believe it will require that information to be input and the user won't be able to continue otherwise
reef basalt
Wait, I guess there's something I don't understand
What's the difference between account_update and account_onboarding ?
I though account_onboarding was used to create a Stripe account (and in our case, the stripe account already exists but has empty data) and account_update was used to update an existing account (so this is our casse)
vestal relic
No there are two steps here
Step 1 is you create the Account with whatever data you have already collected from the user ahead of time
Step 2 is you send them through onboarding which is when you create the Account Link with type: 'account_onboarding'
If you weren't to collect everything up front then in the future other requirements might arise for a user. Then, you could create another Account Link but with type: 'account_update' to collect newly due requirements from your users.
reef basalt
Mh 🤔
If I'm right, account_onboarding should be processed right after user's registration then ?
Or maybe it could fit with our process
vestal relic
Yes it should be immediately after you create the Connected Account
reef basalt
Well, so I can't use account_onboarding then
As I told you, this happens after the registration process
We're trying to simplify the account creation process... and here I'd have to add an extra step.
What if I just generate only account_onboarding links instead of account_update links ?
vestal relic
That's what I'm saying...
reef basalt
Oh
vestal relic
You should change from using account_update to account_onboarding
There is no reason to be using account_update before you have onboarded the account
reef basalt
Oh well, I see
Thank you for your help then ! 🙂
vestal relic
Sure!
reef basalt
Have a great day