#countzero_api

1 messages · Page 1 of 1 (latest)

radiant windBOT
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molten geyser
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Hey there, this isn't an error I've seen before in the context of our RN SDK

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Some initial reading suggest this might be related to invalid view construction with two parents, but I'm not sure

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Do you encounter this if you just run our example app, or only in your own app using the SDK?

tropic sail
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Annoyingly, I have not been able to reproduce this at all. I've tried on an emulator and a bunch of physical devices but it works as expected.
It's worth mentioning that I have not yet been able to test in production, and our staged apps use a test stripe environment, not sure if that would make a difference though.

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Not sure if this stacktrace helps:

[rn-pendo-sdk] State must not be null. any analytics on this screen would be ignored please refer to new installation instruction
Navigated to com.stripe.android.payments.bankaccount.ui.CollectBankAccountActivity
Navigated to com.stripe.android.financialconnections.FinancialConnectionsSheetActivity
Navigated to com.stripe.android.financialconnections.ui.FinancialConnectionsSheetNativeActivity
Navigated to com.stripe.android.financialconnections.FinancialConnectionsSheetActivity
Navigated to com.stripe.android.payments.bankaccount.ui.CollectBankAccountActivity
com.stripe.android.payments.bankaccount.ui.CollectBankAccountActivity
Navigated to MainActivity
MainActivity
Navigated to com.stripe.android.financialconnections.ui.FinancialConnectionsSheetNativeActivity
com.stripe.android.financialconnections.ui.FinancialConnectionsSheetNativeActivity
java.lang.IllegalStateException: ActiveParent must have a focusedChild
molten geyser
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I don't really know enough about the Android internals to interpret that

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But taking a step back, i'm confused about you saying you cannot repro this

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You seem to be encountering that and capturing error details

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Do you mean that it's inconsistent/intermittent?

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Or that you can't repro it in any other context than your app on specific devices?

tropic sail
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Those are logs from our error reporting tools, but sadly we've not been able to reproduce in testing mode. I am equally frustrated 😄

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So it happens a lot for real users, but not for test users.

molten geyser
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You have any cases/reports of functionality being blocked during actual usage?

tropic sail
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It is a pretty fresh issue so at this stage I'm extrapolating from some session screen recordings, which sadly do not record overlays like the stripe modal.
But in terms of functionality, what happens is that the users cannot successfully link their bank account, and keep retrying. Whatever causes this issue, does not cause the app to crash,
rather it probably closes the stripe modal.

molten geyser
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Have you updated the SDK recently, and does the error align with that?

tropic sail
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our version is this: "@stripe/stripe-react-native": "0.38.6", which I believe is from September 2024.
That release I mentioned seems to have a fix that could fix our issue, but wanted to see if someone had experienced this before going down that route.

molten geyser
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Fixed an issue where launching a Financial Connections flow would fail on Android.

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ah, yea, this makes more sense now

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It's possible that this could potentially be resolved with a native android sdk integration by including that dependency manually, but that's unlikely to be possible via React Native abstraction

tropic sail
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yep, it seems to me that the best bet at this point would be to try this Release.

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thanks a lot for your time, hopefully this will fix it 🤘

molten geyser
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NP! I hope so too

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If not, the next step for you will be trying to figure out a reproduction so that our mobile SDK engineering team can investigate

tropic sail
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agreed, thanks 🙂

icy fable
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hey do anyone know how do i make sure that stripe doesnt side with the scammer?

radiant windBOT
molten geyser
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Please don't message in other people threads about unrelated questions @icy fable .

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You need to contact support: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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If you message in this thread or another again i will remove you

icy fable
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because i got scammed while using bigcartel and then the scammer reported me so bow i have to pay the whatever fee and the priduct is in the scammers hand

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the website soes not help me

molten geyser
icy fable
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first of all it doesnt let me log in second of all they just send an email saying oh sorry we will do our best to figure it out

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and im on track to lose 80 ish bucks

molten geyser
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We can't help you here, this is integration support, and i am helping another user. You need to work with support in you're the account holder, or contact your bank if you are a customer.

icy fable
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can i talk to someone who will answer my questions?

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like on discord preferably

molten geyser
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No, not here you can't.

icy fable
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😢

molten geyser
icy fable
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u dont think i did?