#archeruchiha_error
terse thistleBOT
👋 Welcome to your new thread!
⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.
⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.
🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1364171437304189009
📝 Have more to share? Add more details, code, screenshots, videos, etc. below.
brisk wraith
left pewter
Hi there!
Can you share the ID (req_xxx) of the failing API request?
https://support.stripe.com/questions/finding-the-id-for-an-api-request
brisk wraith
I think it is this - req_9JUyrhnvtsoC2N
left pewter
This is not a failure, it's a successfull requst 200
brisk wraith
Yes, but the payment intent is failing
left pewter
Agreed, and here is the failure request Id req_htDdTPtQ9qJPaB
checking...
This issue will require an in-depth investigation from our team in order to figure out the root cause. Can we ask that you write in to us via https://support.stripe.com/contact ?
terse thistleBOT
Hello @brisk wraith, we have sent you a direct message, please check it at https://discord.com/channels/@me/1364176481630031883
- 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
brisk wraith
What do I click after Contact support agent?
Cause I selected API Integration and it doesnt allow me to open a support case
left pewter
APi integration
brisk wraith
left pewter
## Hello <@533050995605766144>, we have sent you a direct message, please check ...
Have you checked the direct message you've received from Stripe Bot ?
left pewter
Click on APi integration Support