#chenchemie_unexpected
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- chenchemie_unexpected, 19 hours ago, 29 messages
- chenchemie_docs, 23 hours ago, 2 messages
vale rain
There likely is, yes. What's the Invoice ID?
vale rain
That invoice won't be retried.
I don't know if there's a numeric limit; the point of Smart Retries is that how many times and how often is handled by machine learning magic so there aren't necessarily hard limits, etc. https://docs.stripe.com/billing/revenue-recovery/smart-retries#smart-retries
languid hamlet
So the number of limit before the invoice status change to failed or uncollectible might be based on this setting?
queen crownBOT
languid hamlet
Thanks for the clarification.
I have another question. After it hit a retry based on the settings, does the invoice status changed based also on this setting?
queen crownBOT
regal fractal
yep, it should. Are you seeing something different? In case you haven't seen this yet, you can use test clocks to mimic the passing of time : https://stripe.com/docs/billing/testing/test-clocks to test
languid hamlet
We just need a confirmation because in our record, the payment is already blocked but it still continue through Smart Retry and the invoice status still open.
- Does the setting we set in Invoice status "If all retries for a payment fail, leave the invoice overdue" means that the invoice status still open?
- If we set this setting, does the invoice status still open even if it hit the retry limit we set via Smart Retries (Attached the photo for reference)
regal fractal
Does the setting we set in Invoice status "If all retries for a payment fail, leave the invoice overdue" means that the invoice status still open?
Yes., the invoice status is still open
If we set this setting, does the invoice status still open even if it hit the retry limit we set via Smart Retries (Attached the photo for reference)
Yes, it should still remain open after you hit the retry limit
languid hamlet
> Does the setting we set in Invoice status "If all retries for a payment fail, ...
Is there a documentation for this? I didn't found it when I searched it online
regal fractal
to clarify, are you asking if overdue means that the invoice status is open?
languid hamlet
> Does the setting we set in Invoice status "If all retries for a payment fail, ...
Its something related to my question
regal fractal
It’s actually mentioned right in the setting itself. I’m still not sure what specific documentation you’re looking for?
languid hamlet
About the smart retries and the invoice status setting, if there's a documentation about them
regal fractal
I think this is what you're looking for : https://docs.stripe.com/billing/subscriptions/overview#settings
languid hamlet
I think this is what you're looking for : https://docs.stripe.com/billing/subscr...
Thanks for the documentation Alex. I will read about this today
I have no futher questions. Thanks for answering my question