#chenchemie_unexpected

1 messages · Page 1 of 1 (latest)

solid kestrelBOT
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ivory rune
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Hi, could you share the Payment Intent Id? pi_xxx

arctic jewel
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HI, let me check it for a while

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I don't know if it's okay to share this since the account in question is one of our client's customer

arctic jewel
ivory rune
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Hi there, thank you and looking

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Hi, so I think these are 2 things runs separately here: Radar and the Smart Retries. It should be fine and we don't consider the excessive retries decline being done by our Smart Retry

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You can continue as normal, but if you receive any email from Stripe about flagging for excessive retries, please write in Support and we will review/relax

arctic jewel
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So even if the payment is already blocked, the payment will still continue to retry? If that's the case, is there a case where the invoice status change to Failed or Uncollectible?

ivory rune
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It will change to Failed, as expected

arctic jewel
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But the invoice doesn't change to Failed or Uncollectible, the status still Open. Even if the invoice event type is invoice.payment_failed, the invoice status still open

ivory rune
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The Invoice would change to failed after all the retries failed. I think this Invoice showed failed in Dashboard too. Do you see otherwise?

arctic jewel
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In our record, the invoice status still open even if the payment is already blocked

ivory rune
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Ah I see, one moment

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Sorry that was my oversight. The Invoice is till open and the PaymentIntent can still use a different payment method. You can totally reuse it

arctic jewel
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I see. When is the invoice status change to Failed or Uncollectible if the payment still continue to retry even if it was already blocked?

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Or, even if the payment is already blocked or failed, why the invoice status still not updated to Failed or Uncollectible?

ivory rune
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It should stay as is

arctic jewel
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You mean the invoice status should stay open as it is?

ivory rune
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Yes. Thay are called outstanding Invoices

arctic jewel
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I see. Do you have a documentation online regarding our conversation today? I would like to share it with my colleagues

ivory rune
arctic jewel
ivory rune
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We may need to close when my colleague is online, but you can always create a new thread, it will refer back to this thread.