#fatcat_unexpected
frank galleonBOT
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prime bane
the payment methods he is seeing
the ones I am seeing
let me get you the IDs of the checkout
wise nest
The IDs will be helpful for me to dig into this more.
prime bane
his checkout session: cs_live_b1uTwGvyo1wQtBcwo0cQh4QR85n8rTN5cpDZVOfb6FLDQgo3YZvA0RUZWC
my checkout session: cs_live_b119p9GslS6vVt3hwRkJMA137EevlItg2opbDQU6di89Mad8Cvhnq2XL9F
wise nest
Taking a look
prime bane
thank you
frank galleonBOT
lunar reef
👋 Give me a few minutes to catch up
@prime bane there's a dashboard based tool that let's you look at what payment methods were rendered and why. have you looked at it already?
https://dashboard.stripe.com/settings/payment_methods/review
prime bane
<@705824139679891559> there's a dashboard based tool that let's you look at what...
hm in that tool for both checkout IDs card and cash app are shown
but from our website's checkout I see link + bank, but he doesn't all of a sudden
lunar reef
Hmm, can you re-create the Checkout page and share the URL (for the page where you don't see link)?
I'd like to take a look myself and see if anything jumps out
prime bane
OK let me ask him
https://checkout.stripe.com/c/pay/cs_live_b1SubDCFA1FMe1gU7XjcdG5GPFFyqjXuuaBDv0dqUz2azBTyBKAA0pEvZY#fid2cGd2ZndsdXFsamtQa2x0cGBrYHZ2QGtkZ2lgYSc%2FY2RpdmApJ2R1bE5gfCc%2FJ3VuWmlsc2BaMDRLYlBNV0Q3NjRnf3VrcldnbFxNNW1GaDxmTX8xQmRLR2IwSnxxTmNvZlVHMmloPV9IUU9QM1BPMVdAazFzYW8xb0d8UWtVRn03RERJPEtxVWRUPX1vQH01NUJtVEJAf2F%2FJyknY3dqaFZgd3Ngdyc%2FcXdwYCknaWR8anBxUXx1YCc%2FJ2hwaXFsWmxxYGgnKSdga2RnaWBVaWRmYG1qaWFgd3YnP3F3cGB4JSUl
and screenshot from him
when I go that url btw, this is what I see
lunar reef
Yup I see link as well
prime bane
our working theory is he has cancelled so many subscriptions while QAing
he is being put in some kind of broke boy category 
"no link or bank for you broke boy"
lunar reef
Can you have them clear their cookies and try again?
prime bane
sure
lunar reef
OR using incognito mode / diff browser
lunar reef
Are they seeing any link related errors in the network console?
prime bane
what would those look like? I can jump in VC with him
lunar reef
I'm not sure but look for any non 200 http network calls to Stripe
prime bane
ok trying that, FYI when he switches his laptop to his mobile hotspot for a new IP, he sees them
let me have him check his network tab for his regular wifi
lunar reef
Hmm okay.. It is possible that their IP is being rate limited..
prime bane
yeah he is the only one who signs up 5 times once a week
so we are guessing this is a side effect of his weekly QA
let me get you the network tab
no errors we can see in the network tab, here's what we see
only 200s and a few pending
lunar reef
Hmm I see
Yeah It's likley that some internal limiter is causing this behavior. I'm not certain of a workaround except for changing the IP
frank galleonBOT
prime bane
Yeah It's likley that some internal limiter is causing this behavior. I'm not ce...
ok, but it sounds like it's a quirk of a QA guy making and cancelling 300+ subscriptions
over the course of the year, so from your perspective nothing that could affect regular customers?
i.e. our payment methods are not misconfigured, code isn't causing this etc
fervent lotus
👋 stepping in as hanzo needs to step away
Yeah we have various rate limits in place for malicious actors -- things that would only get triggered from abnormal behavior. It does sound like the scenario you described could/would trigger one of these limiters but it should have no affect on normal customer actions.
prime bane
ok cool