rouf_error

[wise carbon]

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[rich steppe]

What error

Please share more info, request ids, etc

[cinder sparrow]

A processing error occurred.

[rich steppe]

Please share more info, request ids, etc

[cinder sparrow]

pi_3R6vaRKBjYLuuACJ0caR3AGA

AED 4.20
aed

[rich steppe]

I don't see any errors on that payment intent

Where are you seeing the error specifically

Can you copy the cs_ id from the url where you are seeing this error

[cinder sparrow]

same error is for all users

https://checkout.stripe.com/c/pay/cs_live_a1QThPMduEDXdGjw5ElecAnA6g82f3qLEYSR7uqZ0TmrBdwD5JMApFXsRd#fidkdWxOYHwnPyd1blppbHNgWjA0S3FWUHFOR29cSXBwREZPRm1%2FaHBQbn9jck9wVzZKMW1MSXNKTDxzd1dUbDVkaEBTb0RNV2tMTlB3d1U2PGdpcX11aEZ8anFVc2lxPVR0YERrNFJsbWxENTV2VUE3UDJqUCcpJ2hsYXYnP34naHBsYSc%2FJ2NgNTI8ZDNmKGZhYTIoMTM8Nig9MWdmKGQ3NGczZ2cyMGEwMmY2NmM8ZycpJ3ZsYSc%2FJz1hYTZhMWRkKDJnMmMoMWFhYyhnMDxhKGEyZzxmYz02YzUwNTcxMGQwNCcpJ2JwbGEnPyc2MjVnZjwzNSg3MDFjKDE0YDMoZzAwMSg3ZzBkMD09Z2NgZ2BmZz1jNzQneCknZ2BxZHYnP15YKSdpZHxqcHFRfHVgJz8ndmxrYmlgWmxxYGgnKSd3YGNgd3dgd0p3bGJsayc%2FJ21xcXV2PyoqZ3B8ZGt8cW1sa2JhcGdkbCtmamgneCUl

[rich steppe]

Can you repro this in test mode?

Or does it only happen in live?

Also, do you see any errors in browser console?

And in network tab?

[cinder sparrow]

it happens in live

no

[rich steppe]

No to which of the above questions?

[cinder sparrow]

Test mode works fine, it happens only in live and no errors in console and network tab

you can also try from your side

[rich steppe]

It's a live link, so I can't

Not allowed to attempt payment

[cinder sparrow]

You cannot check the logs

[cinder sparrow]

What is this message in stripe board

[rich steppe]

There are no errors in the logs

Let me ask a colleague if they know what could be going on

Also this is a public channel

And you shared a screenshot of your card number

So I deleted it

Recommend changing your card through your bank

It's likely compromoised

Can you share a cropped screenshot without the card number in it that only shows the processing error?

[rich steppe]

Oh looks like your account is disabled. You (or whoever the account holder is) should have received emails about this. You'll need to work with support on fixing this: https://support.stripe.com/contact .

Looks like it's due to bank account ownership verification files

You should have a notice on that if you log in to your dashboard

[cinder sparrow]

Is this the reason

[rich steppe]

yes