robertftos_api

[midnight anchor]

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[hoary mortar]

Can you share the ID (req_xxx) of the API request? https://support.stripe.com/questions/finding-the-id-for-an-api-request

[foggy mica]

hi, i raise this issue on stripe accelarate : USER0009737

i don;t have a support stripe id, should i try there?

[hoary mortar]

I need to see the error from the API request you're making. You can find the ID using that link

[foggy mica]

{
"status": 400,
"title": "Bad Request",
"detail": "{\n "error": {\n "message": "Your account isn't configured to directly use SetupIntents to create Mandates for Bacs Direct Debits. See https://stripe.com/docs/payments/payment-methods/bacs-debit to learn more, or contact us through https://support.stripe.com/contact/.\",\n "request_log_url": "https://dashboard.stripe.com/test/logs/req_2eyBQHwSg40Zl7?t=1742224461\",\n "type": "invalid_request_error"\n }\n}\n",
"instance": "/v1/setup-intent",
"timestamp": "2025-03-17T17:14:20Z"
}

like this?

[hoary mortar]

Thanks, but yes as per the error you need to speak to support. Your acocunt isn't enabled to use that feature

[foggy mica]

i think it is, i enabled bacs

can you provide me a link?

where i should ask?

[hoary mortar]

You will have enabled BACS for payments, but Setup Intents require special enablement

[hoary mortar]

https://support.stripe.com/contact/email?topic=api_integration