#dominikganic_best-practices

1 messages · Page 1 of 1 (latest)

marble loomBOT
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blazing bough
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I would love to have, that if a subscription payment has failed, because of required user action, that stripe automatically changes the state of the subscription to "unpaid" when the customer hasn't paid the "required action payment intent" for this subscription with a 3d secure card after 7 days.

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But what happens now is:
The subscription remains "past_due". When the next billing cycle hits, it cancels the subscription.

The problem: Unpaid state will never be set to this subscription

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Subscription: sub_1R3axHLZihhBkt1cajng1wKZ
This subscription is now 5 days before cancellation in the test clock and still "past_due" and not "unpaid" - what I've expected.

cedar nova
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How do I handle retry policies on subscriptions, which invoices -> payment intents are in state "requires_action"? Stripe ignores them and doesn't retry anything.
that's expected, Because the Customer need to complete the 3DS action

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requires_action, isn't a failure payment method

blazing bough
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Yes, that might be okay, because any other retry makes no sense when user action is required.

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But can I somehow change the subscription state to "unpaid", when the customer hasn't completed the intent within 7 days?

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Currently, when a subscription is unpaid, we "lock" the users dashboard so he can't access it anymore until he has paid.

14 days after unpaid, we automatically cancel the subscription (using automations)

cedar nova
blazing bough
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But in this case, it will remian a full month "past_due" (which is still accessible)

cedar nova
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Refer to the section Manage failed payments

blazing bough
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Hm I can't modify it here, as I'm using currently automations

cedar nova
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AH then you should be able to configure something like this via automation, right ?

blazing bough
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I have one automation set:

  1. Subscription Payment has failed
  2. Start Retry Policy
  3. Wait 7 days while retry policy takes action
  4. Set the subscription to "unpaid"
  5. wait 14 days
  6. cancel the subscription

This works fine for failed payments, but not for required actions on invoices

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Ah, I have found some good settings, sorry!

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I will try them quick 🙂

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Didn't notice that, my bad !

cedar nova
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No worries!

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Happy to help always!

blazing bough
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Yeah nice, it works fine!

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Just like I've needed it.

blazing bough
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Have a nice day 🙂

marble loomBOT