#dominikganic_unexpected

1 messages · Page 1 of 1 (latest)

echo juncoBOT
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inland aurora
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Invoice: in_1R1kRDLZihhBkt1caUXlAMWr
Customer (with Testclock): cus_RuzJQRqNSLIu8n
Subscription: sub_1R1OVVLZihhBkt1czf93LP2N
Latest payment request try: req_spsFb1dDtpN8yB

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FYI: I have noticed, this invoice gets in this "weird state" whenever I try multiple times a failed payment intent. I have tried different cases to simulate my UI with errors, and suddenyl the invoice became "unusable".

wraith holly
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👋 happy to help

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taking a look

inland aurora
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Thank you very much 🙂

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As you can see, the recent invoice on top (the newest) is still "open". But can't be paid.

I'm just curious what should I do now? Should I "void" that invoice and create a new invoice bound to this subscription and let the user pay it?

image.png
wraith holly
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sorry for taking so long, I'm still investigating this

inland aurora
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No problem. I just hope I'll find a smooth way to handle this the best way 🙂

wraith holly
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I'm trying to confirm that this is related to the number of retries

inland aurora
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Sure. 🙂 The payment intent of this invoice is "canceled" due to the retries I've attempted.

wraith holly
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but once the invoice is at this state you can no longer pay it

inland aurora
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Okay that would be no problem. I could void this invoice and create a new one then yeah? Or is that a "bad behavior".

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I wonder why I could pay the invoice within the dashboard?

image.png
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Ah no it can't! It shows me an error when trying to pay. Okay.

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It looks like I have to setup a different payment method to this invoice and try paying it with another payment method?

wraith holly
inland aurora
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Okay 🙂 So the best way would probably be to listen to a webhook endpoint and create a new invoice from there.

wraith holly
inland aurora
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I see, tried it, didn't work.

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I will try to listen quickly to a webhook endpoint and void & create a new invoice! Give me 1 min 🙂

echo juncoBOT
inland aurora
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Hm I didn't receive any relevant webhook endpoint nor can't I find any.

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Only "invoice.payment_failed" was triggered multiple times when coming to 3DSecure

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So I don't know when I should void it and create a new one :/

atomic valve
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Hi there 👋 jumping in as my teammate needs to step away. Do you see a payment_intent.canceled Event being generated? That's the best Event type I'm thinking of offhand to listen to, so you know when the Payment Intent underlying the Invoice is canceled.

inland aurora
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I've bound them now. Let's check 🙂 1 sek. Thanks for reacing out!

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Yeah, I received the intent canceled in my webhook now exactly when the retry-count was reached

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I will try to handle this in my frontend now to show the user, that this invoice can't be paid anymore and that a new one has been generated now.

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And in my webhook endpoint I will catch the "canceled" event, void the current invoice and create a new one. 🙂

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Let's hope that this works out.