#jayamini_api
ruby duneBOT
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keen token
Hi, let me help you with this.
@vapid quest the Subscription could be cancelled, but the Invoices will still be open and can be paid.
But I see that both actions happened automatically, which is strange.
vapid quest
yeah, this invoice was marked uncollectible but few days later the payment went through
invoice.marked_uncollectible: evt_1QycKIKk6Qk5jHuWD2icQb9p
these are our current settings
keen token
Is this a persistent issue? Or happened just for this customer?
vapid quest
this is the first time this happened
do we need to make changes to prevent this behaviour?
keen token
Currently I don't understand why this happened, so I can't suggest a preventive measure. It was not supposed to happen.
keen token
these are our current settings
Did you update these Dashboard settings recently?
vapid quest
no
keen token
This is not normal behavior. I will turn this thread into a support case and let my engineering team take a closer look. And perhaps report it to a responsible product team:
ruby duneBOT
Hello @vapid quest, we have sent you a direct message, please check it at https://discord.com/channels/@me/1347159383024336977
- 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
vapid quest
got it, thanks