afonso-matos_api | Stripe Developers | Page 1

tired grottoBOT Mar 4, 2025, 4:17 AM

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halcyon olive Mar 4, 2025, 4:19 AM

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hey

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i want upgrades to be done immediately without pro-ration, I've had no success doing this

echo yacht Mar 4, 2025, 4:33 AM

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hello! do you have an example the request id [0] where you're upgrading the subscription? it'd look like req_xxx

[0] https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

halcyon olive Mar 4, 2025, 4:33 AM

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i meant to say that I want this behaviour on the checkout portal

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i'm now using the Test environment and trying things on my checkout settings

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(sorry, forgot to mention this is related to billing portal)

echo yacht Mar 4, 2025, 4:35 AM

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what is a checkout portal? Are you referring to Checkout Sessions?

halcyon olive Mar 4, 2025, 4:35 AM

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Customer Portal

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yikes

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so this is what I see, and if I turn off the "prorate subscription updates", it doesn't allow me to charge immediately for subscription upgrades

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it defaults to waiting for new billing cycle

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it seems what i'd like to do is reset the billing cycle and pay in full for any upgrades / downgrades

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because my SaaS has credits and proration doesnt really work well with that

echo yacht Mar 4, 2025, 4:41 AM

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hmmmm, gimme a while to take a look

halcyon olive Mar 4, 2025, 4:45 AM

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ok thank oyu

halcyon olive Mar 4, 2025, 5:07 AM

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hello?

tired grottoBOT Mar 4, 2025, 5:07 AM

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twilit widget Mar 4, 2025, 5:09 AM

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Hi! I'm taking over and just catching up!

twilit widget Mar 4, 2025, 5:34 AM

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I want for our users to pay in full on upgrades.

Can you explain a little more on above? Assuming the user is on a monthly subscription for Plan A. In the middle of the month they upgrade to a monthly Plan B. How do you wish to charge for each plan?

halcyon olive Mar 4, 2025, 5:38 AM

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We want to charge in full and reset the billing cycle.

twilit widget Mar 4, 2025, 5:42 AM

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Ok so you want the billing cycle for Plan B to start from the moment the upgrase is done and to be charged in full for the month. What about Plan A since it's ending mid way?

halcyon olive Mar 4, 2025, 5:46 AM

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Yes, plan A is no longer then

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we can't have proration because we deal with credits

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and we want upgrades to be done immediately

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if user is on Solo, he can upgrade imediately to Business, and have to pay the full amount.

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it seems weird that Stripe customer portal allows to pay immediately for cheaper plans but not for more expensive plans

twilit widget Mar 4, 2025, 5:54 AM

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Let me look into this. Please give me a few minutes. Thanks!

halcyon olive Mar 4, 2025, 5:59 AM

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ok thank you

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basically i'd like to reset billing cycle on either upgrade or downgrade

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for downgrade this is possible with stripe customer portal config, but not upgrade

twilit widget Mar 4, 2025, 6:09 AM

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I tested this by enabling "Prorate subscription updates" and then chose "Invoice immediately". I was able to move from a Plan A to Plan B immediately and the billing cycle updated as well. I was charged for Plan B immediately but there was a pro-ration for what was left of Plan A. Can I check if that is what you're aiming for?

halcyon olive Mar 4, 2025, 6:10 AM

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We do not want pro-ration at all.

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Because in our case, the credits will stack-up.

twilit widget Mar 4, 2025, 6:19 AM

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So I testes again and simply switched off "Prorate subscription updates".

I was able to move from a Plan A to Plan B immediately
The billing cycle updated
I was charged for Plan B immediately
There was no pro-ration for what was left of Plan A

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Can you try the same to see if you get what you're looking for?

halcyon olive Mar 4, 2025, 6:20 AM

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Sure, I'll try again

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These are my options.

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My plans

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Upgarding business yearly to agency yearly, and the payment is only for next year.

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Not working

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am I doing something wrong?

twilit widget Mar 4, 2025, 6:35 AM

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So you have a subscription ID?

halcyon olive Mar 4, 2025, 6:37 AM

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sure in test environment

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sub_1QymfoD5n7eA4NV2vlVa6j11

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did you see?

twilit widget Mar 4, 2025, 6:44 AM

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Looking into it.

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I currently see your settings with "Prorate subscriptions updates" as enabled. (https://dashboard.stripe.com/settings/billing/portal) Have you tried to switch it off, save the changes and try again?

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

halcyon olive Mar 4, 2025, 6:51 AM

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are you seeing the test environment? it's off

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production is turned on

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twilit widget Mar 4, 2025, 7:02 AM

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Looking into it.

halcyon olive Mar 4, 2025, 7:11 AM

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im going to change some configs as im testing stuff but that problem remains

twilit widget Mar 4, 2025, 7:15 AM

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I believe the UI has a some issues so it's not showing the correct dates. You can leave "Prorate subscriptions updates" as off, try to upgrade and see if your invoice shows that you are immediate charged for the upgrade?

halcyon olive Mar 4, 2025, 7:19 AM

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i will check

halcyon olive Mar 4, 2025, 7:46 AM

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noup, payment was not collected

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twilit widget Mar 4, 2025, 7:47 AM

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Is it the same subscription ID as before: sub_1QymfoD5n7eA4NV2vlVa6j11?

halcyon olive Mar 4, 2025, 7:48 AM

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no, i had to cancel because i needed to subscribe to a lower plan

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was already on highest plan

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sub_1QyqA3D5n7eA4NV2RmrSpdtD

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im going to turn on cus im doing some experiments

twilit widget Mar 4, 2025, 8:00 AM

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With prorate switched off, could you show me what happens when you select the upgraded plan but have no confirmed it yet?

halcyon olive Mar 4, 2025, 8:00 AM

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I showed you already.

halcyon olive Mar 4, 2025, 8:00 AM

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halcyon olive

this

twilit widget Mar 4, 2025, 8:16 AM

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I'm unable to replicate the issue. I will send you the link where you can ask your question and my team will follow up. Please provide an updated subscription ID that is not cancelled so we can investigate further.

tired grottoBOT Mar 4, 2025, 8:16 AM

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Hello @halcyon olive, we have sent you a direct message, please check it at https://discord.com/channels/@me/1346395933071511645

🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.

#afonso-matos_api

Hello @halcyon olive, we have sent you a direct message, please check it at https://discord.com/channels/@me/1346395933071511645