ferterahadi_error | Stripe Developers | Page 1

gloomy stagBOT Feb 27, 2025, 8:31 AM

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frank gorge Feb 27, 2025, 8:33 AM

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I am using com.stripe:stripeterminal-taptopay:3.10.0 and com.stripe:stripeterminal-core:3.10.0

hybrid garnet Feb 27, 2025, 8:37 AM

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Is your Sunmi device in the supported device list? https://docs.stripe.com/terminal/payments/setup-reader/tap-to-pay?platform=android#device-types

Tap to Pay

Learn how to accept contactless payments on a compatible iPhone or Android device.

frank gorge Feb 27, 2025, 8:42 AM

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yes

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have been using it since stripe terminal android v2

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it is written in the doc too

gloomy stagBOT Feb 27, 2025, 8:43 AM

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sinful pine Feb 27, 2025, 8:45 AM

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do those devices have GMS certification? Google Play Store: Google Play > Settings > About > Play Protect certification. Device should show "Device is certified

frank gorge Feb 27, 2025, 8:46 AM

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yes they have

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it didn't happen before

sinful pine Feb 27, 2025, 8:49 AM

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this is a public channel so I recommend redacting any sensitive information from your images such as your company name

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I've removed those images that you've just posted

frank gorge Feb 27, 2025, 8:49 AM

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alright Alex

sinful pine Feb 27, 2025, 8:50 AM

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I'm not entirely sure what those screenshots are illustrating. Can you give me a quick summary of what you're trying to convey with them?

frank gorge Feb 27, 2025, 8:51 AM

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we have been using Sunmi v2s with stripe sdk v 3.10.0 for months

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we have never experienced a error like this before

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our merchants have been able to connect to NFC for collecting Tap to Pay payment wihout failure

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today, our merchants began facing the attestation failure error

sinful pine Feb 27, 2025, 8:54 AM

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okay, so to summarize, your user is seeing "Failed to generate attestation", you mentioned that those devices have GMS certification. Were you able to get a screenshot verifying what I mentioned before? Google Play Store: Google Play > Settings > About > Play Protect certification. Device should show "Device is certified

frank gorge Feb 27, 2025, 8:55 AM

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sure, a moment

sinful pine Feb 27, 2025, 8:55 AM

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you don't have to paste it here in this channel

frank gorge Feb 27, 2025, 8:56 AM

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already did

sinful pine Feb 27, 2025, 8:56 AM

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ah alright then

gloomy stagBOT Feb 27, 2025, 8:58 AM

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sinful pine Feb 27, 2025, 8:58 AM

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We're going to need some time to look into this, I'll share a link with you where you can create a ticket and we'll follow up via the ticket instead

gloomy stagBOT Feb 27, 2025, 8:58 AM

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Hello @frank gorge, we have sent you a direct message, please check it at https://discord.com/channels/@me/1344594440727035956

🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.

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frank gorge Feb 27, 2025, 8:59 AM

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are you able to assist me with that?

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i have been going round and round in a circle

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or at least paste me the direct link where i can explain the problem and reach out to Stripe

vocal oasis Feb 27, 2025, 9:01 AM

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We just DM'd you a link

frank gorge Feb 27, 2025, 9:01 AM

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which button should i press

vocal oasis Feb 27, 2025, 9:02 AM

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Hmm, can you retry the link? It should prompt you in the popup about Discord

frank gorge Feb 27, 2025, 9:02 AM

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already tried

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it leads me to the page that i showed you in the screenshot

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i am logged in when acessing the link

vocal oasis Feb 27, 2025, 9:04 AM

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One sec

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https://support.stripe.com/contact/email?topic=api_integration

Just use that link and include a the URL for this thread. I can keep an eye out for the ticket

frank gorge Feb 27, 2025, 9:11 AM

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thanks ynnoj

vocal oasis Feb 27, 2025, 9:11 AM

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Of course

frank gorge Feb 27, 2025, 9:12 AM

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can i get an eta for this?

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when can i expect to have the resolution?

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and how can i know if the issue is resolved? would i get an email?

vocal oasis Feb 27, 2025, 9:16 AM

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Somebody on my team will take the ticket and work with you via email to resolve the problem. I spoke with somebody briefly who is familiarly with Android/Terminal and they think we'll need to soeka with the product team

frank gorge Feb 27, 2025, 9:16 AM

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i see , okay i will monitor my email inbox

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thnks ynnoj once again

vocal oasis Feb 27, 2025, 9:21 AM

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frank gorge which button should i press

Can you paste the URL from the address bar here please? I wanna see why this isn't working

frank gorge Feb 27, 2025, 9:21 AM

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this is the link i received in my dm https://discord.com/channels/@me/1344594440727035956/1344594442924986389

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https://support.stripe.com/?refcode=Q5nH&contact=true&discord_conversation_url=https%3A%2F%2Fdiscord.com%2Fchannels%2F841573134531821608%2F1344587722416853013&discord_username=ferterahadi_error

vocal oasis Feb 27, 2025, 9:22 AM

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Thank you

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This is what you should of seen. If you open that URL and their errors in the browser console?

gloomy stagBOT Feb 27, 2025, 9:26 AM

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frank gorge Feb 27, 2025, 9:26 AM

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i see

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this is what printed out in the log

vocal oasis Feb 27, 2025, 9:29 AM

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Thanks!

frank gorge Feb 27, 2025, 9:33 AM

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happy to help

#ferterahadi_error

Hello @frank gorge, we have sent you a direct message, please check it at https://discord.com/channels/@me/1344594440727035956