#mactavish_unexpected
astral acornBOT
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ripe pawn
Here's SS of checkout where I am being forced to present Tax number
Worth noting that it's checkout session triggered from Pricing table
brazen badge
Can you share your account id so that I can take a closer look at how your integration works? You can find your account id by logging in to https://dashboard.stripe.com/settings/account. It'll look like acct_123
ripe pawn
Can you share your account id so that I can take a closer look at how your integ...
Hey Alex,
Here's Account ID: acct_1Qp0FaGbnOcDG4tJ
brazen badge
in your pricing table settings, did you enable Require tax ID collection for customers in supported countries? If you enable that, a tax ID will be required if collection is supported for the selected billing address country. (docs)
ripe pawn
Am I supposed to just check OFF Require tax ID collection for customers in supported countries to make it optional ?
brazen badge
yep, that should work. try it out and see
ripe pawn
yep, that should work. try it out and see
Thanks. I've done that. I'll get back to you to confirm after testing.
ripe pawn
yep, that should work. try it out and see
It's still required. Does it need something to be changed in integration?
brazen badge
can you share the link of the payment page? When you click on the pricing table, you're likely being redirected to the checkout page, can you share that browser url?
astral acornBOT
ripe pawn
Ouch.. Sorry, I've been busy in IDE.. Let me get back to you with a url
spice smelt
Have you regenerate another pricing table ?
ripe pawn
Have you regenerate another pricing table ?
No. I've edited the existing one!
Nevermind. It's my eyes. Sorry
spice smelt
Ok I see
ripe pawn
The setting is for each product. I was under the impression that it was table wide.
The UI is correct as well. It's my cognitive bias that didn't let me realize it
ripe pawn
in your pricing table settings, did you enable `Require tax ID collection for cu...
That is the solution.
spice smelt
Yes but I'm suspecting other settings here, let me double check...
Did you previously add vat for the customer you are testing with ? I see there is a preset email
ripe pawn
Yes but I'm suspecting other settings here, let me double check...
You know better. Although it has resolved for me. Just to be explicit, I had two plans. I had turned OFF the setting on 1st plan (Pro Plan $5), but I was checking the fix on the 2nd plan (Ultimate Plan $9). After I turned OFF the setting on 2nd plan and rechecked and the option is not mandatory.
ripe pawn
Did you previously add vat for the customer you are testing with ? I see there i...
Honestly I can't remember for sure. But I dont think I've added a tax number as I dont know/have one.
ripe pawn
Then al good ?
Yes!
And I was thinking you know some edge case in Stripe 🤣
We're good now, Issue is resolved.
Thank you Alex, os4m37