#anamxr_unexpected
lean pumiceBOT
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warm tangle
What's the cus_xxx ID you're trying to setup the payment method for?
valid juniper
Hi @warm tangle if the share the customerID and the mandateID would that help?
warm tangle
Really we only help with API related asks, but I can try take a look
valid juniper
@warm tangle i appreciate it! Customer ID: cus_RYTvdXIMFJrK6c
mandate_1QrM6OPUM2LQFY2dAcl2n5XC
warm tangle
What does the UI look like? You got a screenshot?
valid juniper
sure
warm tangle
We've generated a verification URL for the payment method pending the deposits (can see it on the Payment Method)
valid juniper
warm tangle
Anything in the console pointing to an error?
warm tangle
I'd proabbly just write in to our team and we can verify and file the bug with the Dashboard team directly
lean pumiceBOT
Hello @valid juniper, we tried to send you a direct message, but couldn't
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valid juniper
@warm tangle thanks! Ive been writing stripe support and theyre telling me fixed like update email etc.. lol
@warm tangle "We've generated a verification URL for the payment method pending the deposits (can see it on the Payment Method) "
can it be verified via api?
warm tangle
That will go directly you my team (Stripe engineers). We'll take a look and route it to correct Dashboard team
warm tangle
can it be verified via api?
valid juniper
@warm tangle also I just enable direct messages can you please send again? thanks
lean pumiceBOT
valid juniper
## Hello <@804148614745030666>, we tried to send you a direct message, but could...
please resend