barkman_api | Stripe Developers | Page 1

near marlinBOT Feb 18, 2025, 7:04 PM

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jolly tartan Feb 18, 2025, 7:06 PM

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I am seeing the following in the Network response, which I think indicates that Element's being told not to surface TWINT

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Hello! (btw)

jagged flame Feb 18, 2025, 7:07 PM

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hiya! things are a little busy so apologies in advance if i'm a little slow.

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at first glance i'm seeing this in the payment intent:

    "card",
    "link",
    "klarna",
    "twint",
  ],```

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do you have a publically accessible test page i can use to reproduce the frontend?

jolly tartan Feb 18, 2025, 7:08 PM

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https://www.universe.com/events/test-swiss-event-tickets-NXJF5G?useBetaCheckout=true

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I've just turned off Klarna, btw

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(shouldn't have been on)

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^ are you able to access the link?

jagged flame Feb 18, 2025, 7:20 PM

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circling back to this now! give me a second to look at your test page

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and yes i can see it

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just gonna drop some relevant ids and values and whatnot here:
pi_3QtwPpD24EVaNOaF0XmMVpQT

    id: "pmc_1PlxHkD24EVaNOaF41kysy8k",
    parent: null
  },```

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can confirm i'm also not seeing twint

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were you able to get this working in test mode?

jolly tartan Feb 18, 2025, 7:29 PM

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We were told TWINT was only testable in production.

jagged flame Feb 18, 2025, 7:29 PM

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ooooo interesting

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i don't have a ton of experience with twint so i might need to consult with some colleagues on this. right now i'm just poking around at your frontend to see if anything obvious turns up

jolly tartan Feb 18, 2025, 7:31 PM

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Thanks - yeah the false response on the elements_enable_external_payment_method_twint raised my eyebrow.

jagged flame Feb 18, 2025, 7:32 PM

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my best guess is that it's failing one of the other checks listed at the top of the page:
https://docs.stripe.com/payments/twint

jolly tartan Feb 18, 2025, 7:32 PM

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Wondering if there was something we weren't sending correctly, but from reading the docs, looks like we should be satisfying the criteria

jagged flame Feb 18, 2025, 7:33 PM

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i wonder if it's determining that the customer isn't in switzerland? i'm not 100% sure how we handle the customer location logic for this case

jolly tartan Feb 18, 2025, 7:35 PM

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That's the only other thing I could think of

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Would be good to know if that's the case

jagged flame Feb 18, 2025, 7:36 PM

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would it be possible for you to run a test where you pass in a swiss address for the customer? i'm poking around to see if i can find how we determine the location on my end but if it's possible for you to test real quick that would be neat

jolly tartan Feb 18, 2025, 7:38 PM

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Hmm - don't think I've got the right VPN setup for that right now.

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Does it help to know that I can get the other Bank Redirect methods to show up (without altering my IP address)?

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e.g. iDEAL, Bancontact, EPS, etc.

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FWIW - We were able to get TWINT to show up on the list in test env'ts, but it doesn't allow full end-to-end testing on test env'ts.

jolly tartan Feb 18, 2025, 7:43 PM

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jagged flame my best guess is that it's failing one of the other checks listed at the top of ...

The checks here being Customer locations and Presentment currency, right?

jagged flame Feb 18, 2025, 7:44 PM

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yep exactly, you have the right currency but i think we do some kind of validation to ensure the customer is in the right location

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but things are a little busy and i'm having a hard time digging up what exactly that is 😅

near marlinBOT Feb 18, 2025, 7:45 PM

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jolly tartan Feb 18, 2025, 7:45 PM

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Would be handy to have that in the developer docs (if that's the case) 😉

jagged flame Feb 18, 2025, 7:54 PM

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FYI i need to hand things over to my colleague as i need to run and grab lunch, but you're in good hands 🙂

lilac meadow Feb 18, 2025, 7:58 PM

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Hello
I wonder if the API version has something to do with this, likely not but just wondering 🤔
Your account is on an older API version.

jolly tartan Feb 18, 2025, 8:00 PM

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Yeah, again, we had it showing up as an option previously

lilac meadow Feb 18, 2025, 8:00 PM

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Is there a direct link to your checkout page? Without needing to fill out the form etc

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Any idea when it stopped showing up?

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does twint show if you remove

    enabled: "true",
  },```

and pass `payment_method_types: ['card','twint']`

jolly tartan Feb 18, 2025, 8:19 PM

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Like to the payment info page? Not really

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It was showing up in a testing environment but not showing up in production

lilac meadow Feb 18, 2025, 8:21 PM

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Hmm, I'm have a test swiss account and it does show twint

It was showing up in a testing environment but not showing up in production
Does your testing environment use a different Stripe account?

jolly tartan Feb 18, 2025, 8:22 PM

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yes

lilac meadow Feb 18, 2025, 8:23 PM

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Can you share that account ID?

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Also I ruled out the API version. I tested an account with the same API version as yours but twint works fine for me.

jolly tartan Feb 18, 2025, 8:26 PM

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Looking for that account id now

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acct_18MqC3DdY0hDHIVR

lilac meadow Feb 18, 2025, 8:31 PM

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have you tried using a VPN?

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okay yeah it's geolocation

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I believe in test mode we just don't use geolocation validation

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but in live mode, we do look at customer location

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twint shows up with a VPN server in Swiss location

jolly tartan Feb 18, 2025, 8:34 PM

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Ohhh this is great!

#barkman_api