zarel_api | Stripe Developers | Page 1

dapper sinewBOT Feb 11, 2025, 9:24 AM

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misty arrow Feb 11, 2025, 9:26 AM

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Hmm, zero amount invoices are always created but they should never be sent to customers automatically via email. Do you have an example in_xxx that behaves this way?

onyx nacelle Feb 11, 2025, 9:26 AM

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Hey, sure, give me a sec

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in_1QglqhGNA5PYvgdDTtImZqMm as far as I know this is one of the examples

misty arrow Feb 11, 2025, 9:30 AM

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Looks like your integration called the send endpoint: https://dashboard.stripe.com/logs/req_7vleA6y5dFuaBm

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onyx nacelle Feb 11, 2025, 9:30 AM

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another weird thing is that "Memo" for it says that it's for our monthly account subscription but its send with the price ID for annual fee: price_1KRcIbGNA5PYvgdDxBHxJzfy

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Ye I assume it may be from code line that I included in the report

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Because in the endpoint Im using for creating an invoice in stripe I'm calling:

        await invoiceService.SendInvoiceAsync(invoice.Id);

misty arrow Feb 11, 2025, 9:31 AM

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Which memo are you referring to?

misty arrow Feb 11, 2025, 9:31 AM

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onyx nacelle Because in the endpoint Im using for creating an invoice in stripe I'm calling: ...

Yeah then that'll email the invoice to the customer even if it's for $0. That has always worked that way

onyx nacelle Feb 11, 2025, 9:32 AM

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When You open the invoice I referred for 0.00 there's a "Memo" in summary

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onyx nacelle Feb 11, 2025, 9:32 AM

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misty arrow Yeah then that'll email the invoice to the customer even if it's for $0. That ha...

I have to disagree since when I had my code prior to upgrade I didn't change anything in that endpoint, only the library version and It changed its behavior

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I'll show u

misty arrow Feb 11, 2025, 9:33 AM

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So you've called /send endpoint on a different zero-amount invoice and there was no email sent? Got an example?

onyx nacelle Feb 11, 2025, 9:33 AM

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look at the dates, the "Created" dates

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8th january is the day when I deployed an update to live with new package version, I can specify u the versions if u want

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before 8th january there were no 0.00 invoices, previously it happen in 2023, but it's for monthly subs and I don't really remember why this could occur

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but we were operational normally for all those time in between 8th to 2023 nov and those 0.00 invoices didn't occur

onyx nacelle Feb 11, 2025, 9:35 AM

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misty arrow So you've called `/send` endpoint on a different zero-amount invoice and there w...

I can't really tell if other 0.00 invoices are being sent or not because I only get to know about this from customers reports

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and those reports started happening since this 8th of January

misty arrow Feb 11, 2025, 9:36 AM

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onyx nacelle

That's pulled from here: https://dashboard.stripe.com/settings/billing/invoice

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misty arrow Feb 11, 2025, 9:37 AM

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onyx nacelle look at the dates, the "Created" dates

Can you just share some of the in_xxx IDs please?

onyx nacelle Feb 11, 2025, 9:38 AM

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in_1QhpPuGNA5PYvgdDSV3IouRV

misty arrow Feb 11, 2025, 9:39 AM

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So this is an invoice where the customer didn't receive an email after you called /send?

onyx nacelle Feb 11, 2025, 9:39 AM

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no no, this one also got reported to me

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in_1QqxG6GNA5PYvgdD8BWC9aSJ

misty arrow Feb 11, 2025, 9:39 AM

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I need an example of the different behaviour

onyx nacelle Feb 11, 2025, 9:39 AM

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e.g. this One I didn't get a report

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(but its not certain that customer didn't get it, he just didnt report it)

misty arrow Feb 11, 2025, 9:42 AM

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As I said, nothing has changed here. Maybe you just have new customers who are sensitive to receiving zero-amount invoices?

In any case:

Your integration called /send endpoint for in_1QqxG6GNA5PYvgdD8BWC9aSJ here (2025-02-10 13:42:47 UTC)
This is an invoice for cus_RkSAGjrPRbkiT4
Looking at the email address for that customer, we did indeed send them an invoice email at 2025-02-10 13:42:54 UTC

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onyx nacelle Feb 11, 2025, 9:42 AM

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I found the versions.
On this version, with exactly the same code, 0.00 invoices were not being created:
<PackageReference Include="Stripe.net" Version="39.89.0" />
On this it started happening:
<PackageReference Include="Stripe.net" Version="47.1.0" />

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Yes, I get that, the weird part is that it started happening with poackage update, without any changes in code

misty arrow Feb 11, 2025, 9:43 AM

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Zero amount invoices are always created. We don't send them automatically unless you specifically call /send endpoint, which you are

onyx nacelle Feb 11, 2025, 9:43 AM

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Previously, as I show u on the screenshot with invoices history, there were no 0.00 invoices registererd there

misty arrow Feb 11, 2025, 9:43 AM

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onyx nacelle Yes, I get that, the weird part is that it started happening with poackage updat...

You say that but you've yet to share an example

onyx nacelle Feb 11, 2025, 9:43 AM

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onyx nacelle look at the dates, the "Created" dates

this is the example

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when I filter invoices for 0.00 amount

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I only see them after the package upgrade

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we are operational for last 2 years+

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yet 0 invoices are only after 8th of january

misty arrow Feb 11, 2025, 9:44 AM

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Well the Dashboard functionality is completely detached from whatever SDK version you're using

onyx nacelle Feb 11, 2025, 9:44 AM

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we never heard from customers about 0 invoices before so those werent sent either prior to that upgrade

misty arrow Feb 11, 2025, 9:44 AM

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Please share an example in_xxx that pre-dates 8th Jan where it behaves as you expect

onyx nacelle Feb 11, 2025, 9:44 AM

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sure

misty arrow Feb 11, 2025, 9:45 AM

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I've asked for you one 3 times now

onyx nacelle Feb 11, 2025, 9:46 AM

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I'm not sure if you fully understand, I don't have 0.00 invoices prior to update in the dashboard 😅
Prior to upgrade I only have invoices like those, for this specific subscription:
in_1QcXCUGNA5PYvgdDFccDYdsl

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in_1QcWxDGNA5PYvgdDOmvBTFmo

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O I know, I'll give u example base on customer, this will show the differenece

misty arrow Feb 11, 2025, 9:47 AM

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OK, then maybe something changed in the Dashboard. But that has nothign to do with your integration, the API or an SDK version. We have always generated zero-amount invoices, we just never email them to the customer unless you specifically tell us to (which you do)

onyx nacelle Feb 11, 2025, 9:49 AM

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ou nvm, in customer's view, it actually looks the same, the 0.00 invoice is not shown there...?
cus_RVxQPkyZMDay6B
This is the customer prior to upgrade.

This is the one after:
cus_RZBesWNqhQjVeD (his invoice for 0.00 that I can see in the invoices but not on his screen: in_1Qg3HYGNA5PYvgdDiwQSIj0O)

misty arrow Feb 11, 2025, 9:49 AM

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Maybe it isn't, I don't know. We don't really handle Dashboard queries

onyx nacelle Feb 11, 2025, 9:50 AM

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Gotcha

misty arrow Feb 11, 2025, 9:50 AM

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Maybe something changed there with how we list invoices, but this isn't a change to your code/API etc

onyx nacelle Feb 11, 2025, 9:50 AM

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ok so one last clarification, assuming I'll remove the /send call from my code after the invoice for annual sub is created with trial period, will the actual invoice for full amount still be send to customer automatically?

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bc right now I'm doing something like this:
I create invoice object with option stated:
CollectionMethod = "send_invoice",
DaysUntilDue = 10

Then I'm calling:
v1/invoices (to create one)
"/v1/invoices/{WebUtility.UrlEncode(id)}/finalize (To finalize it)
v1/invoices/{WebUtility.UrlEncode(id)}/send (To send, we agree that this one I should remove to stop sending 0.00 invoices)

But I never manually "create" 0.00 invoice and send it, I'm creating invoice for full amount with trial time and then I thought I'm sending this one.

misty arrow Feb 11, 2025, 9:52 AM

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onyx nacelle ok so one last clarification, assuming I'll remove the /send call from my code a...

Yes, assuming you have that setting enabled in Dashboard

onyx nacelle Feb 11, 2025, 9:52 AM

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so Assuming I'll remove the last /send call after I create full amount invoice with trial, will it still automatically send this invoice to a customer?

misty arrow Feb 11, 2025, 9:53 AM

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Yes it'll be sent on finalization

onyx nacelle Feb 11, 2025, 9:53 AM

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misty arrow Yes, assuming you have that setting enabled in Dashboard

ou okay, can u point me out quickly where I could find that?

misty arrow Feb 11, 2025, 9:53 AM

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https://dashboard.stripe.com/settings/billing/automatic

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onyx nacelle Feb 11, 2025, 9:54 AM

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will it be this one?
"Send finalised invoices and credit notes to customers"?

misty arrow Feb 11, 2025, 9:54 AM

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Yep

onyx nacelle Feb 11, 2025, 9:55 AM

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ok, so this one I have enabled, good

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I'll go back for a sec ot the Memo thing, in the settings -> Invoices it says that its "Default memo", can we override it for specific product?

dapper sinewBOT Feb 11, 2025, 9:57 AM

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onyx nacelle Feb 11, 2025, 9:57 AM

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I see this "Monthly" memo everywhere so I think we're not using it correctly

misty arrow Feb 11, 2025, 9:58 AM

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I think it'll pull the description from the Product otherwise

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Try unsetitng the default and creating an Invoice

onyx nacelle Feb 11, 2025, 10:01 AM

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hm I don't think it's that, I have e.g. this invoice: in_1QoLqyGNA5PYvgdDseXLUe4x connected to this product: prod_LQdnALiA80WdDH and product has descripiton set, yet memo is still the default value for the invoice

autumn shadow Feb 11, 2025, 10:02 AM

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Hi! I'm taking over from my colleague. Please, give me a moment to catch up.

onyx nacelle Feb 11, 2025, 10:02 AM

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Hey Vanya! No problem, nice to meet You 🙂

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Right now what's left is only the matter of overwritting the default values for MEMO and footer actually as well for invoices

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I want to override default memo and footer values for specific products

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so e.g. when someone subscribes for monthly sub I want it to say "Monthly fee" and when for annual I want it to say "Annual fee", same for footing

autumn shadow Feb 11, 2025, 10:05 AM

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misty arrow Try unsetitng the default and creating an Invoice

Have you tried this?

onyx nacelle Feb 11, 2025, 10:06 AM

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not yet, is there a way to do it quickly through test mode just to see the resutl?

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Through dashboard I mean

autumn shadow Feb 11, 2025, 10:07 AM

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I guess you could just delete what you have here: https://dashboard.stripe.com/settings/billing/invoice

onyx nacelle Feb 11, 2025, 10:07 AM

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ye ye , I mean strictkly creating an invoice just to see the result pdf

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nvm, found it

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Ye well, removing it results in what I expected it would - it's just empty 😅

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I wanted to know if its possible to customize it per product, so its different base on that

autumn shadow Feb 11, 2025, 10:11 AM

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So it didn't pull the product description, did it?

onyx nacelle Feb 11, 2025, 10:12 AM

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nope, at least in the draft I don't see it

autumn shadow Feb 11, 2025, 10:12 AM

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And I understand updating description/footer is not an option since it's about the initial Invoice of a Subscription, right? https://docs.stripe.com/api/invoices/object#invoice_object-description

autumn shadow Feb 11, 2025, 10:12 AM

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onyx nacelle nope, at least in the draft I don't see it

But you won't see the PDF in status=draft

onyx nacelle Feb 11, 2025, 10:13 AM

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ou I sent it

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status is Open, I downloaded PDF but no descripiton there

autumn shadow Feb 11, 2025, 10:17 AM

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Okay, there's a preview feature that will allow you to set a Template ID explicitly on the Invoices that are created via Subscriptions API. You will need to ask Stripe Support to enable it for your account: https://support.stripe.com/?contact=true

onyx nacelle Feb 11, 2025, 10:17 AM

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ah, then its okay, I'll just delete the memo and make the description/footer generic so it fits, I don't have time to test preview features 😅

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Thanks for the help anyway, at least my main problem with sending 0.00 amount invoices to customers should be handled

#zarel_api