femina-agravat_customer-portal | Stripe Developers | Page 1

dim aspenBOT Feb 3, 2025, 2:56 PM

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shell thunder Feb 3, 2025, 3:00 PM

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Hi, it looks like they cancelled the subscription via the Customer Billing Portal: https://dashboard.stripe.com/logs/req_XUKKgSOMnOOwMP

dreamy flint Feb 3, 2025, 3:01 PM

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How they can access customer billing portal ?

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How can we disable to allow them to cancel it from Customer Portal ?

shell thunder Feb 3, 2025, 3:08 PM

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You can disable cancellation on the billing configuration: https://docs.stripe.com/customer-management/configure-portal#cancellation-management

dim aspenBOT Feb 3, 2025, 3:14 PM

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stray oak Feb 3, 2025, 3:22 PM

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Hi there 👋 jumping in as my teammate needs to step away soon. Let me know if the above suggestion doesn't clear things up.

stray oak Feb 3, 2025, 3:23 PM

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dreamy flint How they can access customer billing portal ?

I also wanted to articulate that it looks like you created a customer portal session that your customer was directed to:
https://dashboard.stripe.com/logs/req_b17xojncalnswb
So it seems you have an API-based Customer Portal integration:
https://docs.stripe.com/customer-management/integrate-customer-portal

#femina-agravat_customer-portal