sysfel_code

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[near badge]

Hey there

Just to confirm, this is in your own custom app, not the Stripe Dashboard mobile app, correct?

What kind of device are you experiencing this on?

[glass igloo]

It's a custom android app. We add the dependencies:
com.stripe:stripeterminal-core and com.stripe:stripeterminal-taptopay.

Currently it's running in our custom android device. This device is running on Android 12 and it's GMS certified.

[near badge]

What do you mean custom android device?

[glass igloo]

It does not come from major manufactures (google, samsung and etc)

[near badge]

Which manufacturer is this?

A reason for this error we've seen with some devices is aggressive memory/battery management killing some background services

[glass igloo]

Telpo

[near badge]

And the solution is to manually disable all optimization features for the app

Hmm i don't have any resources for that manufacturer

For comparison, here's an example of how to do things for an Oppo device: https://dontkillmyapp.com/oppo

I would suggest you try excluding your app from all such optimization features, both memory and battery

I also suggest testing on a completely different device to try to confirm this is a device-specific failure

I understand you likely need this to work on the specific device you have, but isolating the problem is a step towards fixing it.

[glass igloo]

Great. I believe I do have some option to take from here. I will explore your suggestions about the optimation features. And also try in another device.

For that I will have to prepare another application.