sw-solution_best-practices | Stripe Developers | Page 1

jaunty tokenBOT Jan 30, 2025, 1:50 PM

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sw-solution_best-practices, 21 hours ago, 53 messages

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placid dune Jan 30, 2025, 1:52 PM

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Hi @late bone

late bone Jan 30, 2025, 1:54 PM

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👋
No you can't transfer funds from a Connected Account to a Platform Account.

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How does the Connected Account collecting funds ?

jaunty tokenBOT Jan 30, 2025, 1:55 PM

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placid dune Jan 30, 2025, 1:56 PM

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I was tried it yesterday and it worked well but funds moved to reserved balance in platform account.
but today, the transfer doesnt work with 400 error: Cannot create account debit on this account

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https://docs.stripe.com/connect/account-debits?lang=php

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I followed this document

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How do you think?

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Something changed in my stripe account?

halcyon grail Jan 30, 2025, 1:59 PM

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placid dune I was tried it yesterday and it worked well but funds moved to reserved balance ...

Got an example of it working?

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But Account Debits only work for certain account configurations so maybe you're trying now with a different account/config

placid dune Jan 30, 2025, 2:00 PM

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Please check this api request

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req_M10dyz07WTgkEO

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I have tried on same account.

halcyon grail Jan 30, 2025, 2:03 PM

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placid dune req_M10dyz07WTgkEO

That was successful?

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Can you share the request that failed

placid dune Jan 30, 2025, 2:05 PM

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This is successed request
req_M10dyz07WTgkEO

This is failed request
req_IWcUrEQR5u7qkI

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Is it enough for you to check the request details?

halcyon grail Jan 30, 2025, 2:08 PM

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Yeah not sure why but Account Debits are disabled for the account. I suggest you write in to support and they can help! It's not an API/integration issue

placid dune Jan 30, 2025, 2:10 PM

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Oh, I thought you are from stripe support team

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Should I contact them in email?

halcyon grail Jan 30, 2025, 2:12 PM

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Bear with me please

placid dune Jan 30, 2025, 2:14 PM

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You mean you are connecting with them now?

halcyon grail Jan 30, 2025, 2:15 PM

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I'm liasing internally to figure out a path forward. Patience, please

placid dune Jan 30, 2025, 2:15 PM

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Thank you

placid dune Jan 30, 2025, 2:39 PM

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Still checking?

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@halcyon grail

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Are you there?

halcyon grail Jan 30, 2025, 2:46 PM

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I am, yes. Please be patient

jaunty tokenBOT Jan 30, 2025, 2:49 PM

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placid dune Jan 30, 2025, 2:52 PM

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Ok

wheat plover Jan 30, 2025, 3:00 PM

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@placid dune Please write in to our support team with an example failing request and a short description of this Account Debits issue. They will work with you on resolving this issue: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

placid dune Jan 30, 2025, 3:05 PM

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Hmm.. Ok

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Ok, I am chatting with a support now

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Thanks for your help today

#sw-solution_best-practices