#bvk03_api
winged lilyBOT
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celest gull
How can I fix this issue
patent jolt
What you want to achieve here, is to make a transfer from the Connected Account to the Platform, right ?
May I understand why if it's the case?
celest gull
Yes
patent jolt
What is the use case here ?
celest gull
In refund case we need to transfer some amount in platform account from connect then refund it
And it is working before yesterday
patent jolt
In refund case we need to transfer some amount in platform account from connect ...
In that case you need to reverse the transfer
celest gull
But I want to do transfer
patent jolt
patent jolt
No you can't create a transfer from a connected account to a platform account
For refunds you should follow this guide:
https://docs.stripe.com/refunds#refund-and-reversal
celest gull
If we can't do it so why it is working before
patent jolt
Can you share a successful requestId ? in order to better understand your use case ?
celest gull
tr_3Qmx2JKnU7sztgaP0nEbLAJE
patent jolt
This transfer is from the Platform Account to a Connected Account (it's a result of a destination charge).
It's different from what you want to achieve on refunds.
winged lilyBOT
robust flicker
The difference is the account country: the connected account in the successful request is the same as the platform country (CA), where as the failing one is different (US):
The connected account and the platform must be in the same region (that is, both must be in Europe or in the US).
It doesn't work cross-border
robust flicker
Yeah not sure why but Account Debits are disabled for acct_1QkhGT2Uzu76BlwV. I suggest you write in to support and they can help! It's not an API/integration issue
celest gull
Can you explain me what is the issue
robust flicker
I cannot, no
robust flicker
Please bear with me
celest gull
tr_1QmULb2Uzu76BlwVkoyi9ZI3
Have you check this id
robust flicker
I already explained the issue – we're looking into it. Patience, please
celest gull
This things working yesterday
robust flicker
Yep, I understand that. It's an ongoing situation. Figuring out next steps, patience please
celest gull
Any solution? I need to give answer above me
robust flicker
We're working on it
celest gull
How much time it will take to fix this issue?
winged lilyBOT