#tonidigital_api

1 messages · Page 1 of 1 (latest)

errant domeBOT
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frank obsidian
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Additional info, payment failed because card has insufficient funds. Why it's event subscriptio created if card didn't have enough money?

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I did same case on test mode with Stripe test card "insufficient funds" and subscription is not even created.

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Do you have any more details how this can happened?

granite shuttle
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👋
Checking the invoice you've shared with us...

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There is no PaymentMethod collected to pay that invoice

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Ah I see that the Subscription was created with this Payment Method pm_1QmXag02Eb1sVOaRU4CrjHEX 🤔

frank obsidian
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yes, we have paymentmethod. Without that we couldn't have created this subscription

errant domeBOT
granite shuttle
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Ah the bank issuer declined the Payment actually (req_5H9uxaqxT6BqBo)

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So the Customer have two options here:

  • Reach out to their bank account and check why they declined their payment (It seems like they don't have enough funds insufficient_funds)
  • Or use another PaymentMethod
frank obsidian
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Ok, but why we event have created subscription if this card, means paymentMethod is not correct - not have enought money?

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We're using property CollectionMethod = "charge_automatically"

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to make sure subscription will be created only if card is really valid

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It is not clear and we need urgent help

granite shuttle
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If you want to block the customer from using your services untill they pay, then you need to listen to the webhook event invoice.payment_failed

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And block them from using your services untill they pay the invoice (using another PaymentMethod)

frank obsidian
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Ok, but how Stripe subscription is created if card cannot be charged

granite shuttle
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This is something you specify when creating the Subscription

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If you want to fail the creation of the Subscription if the first invoice can't be paid

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then pass error_if_incomplete to payment_behavior

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You created the Subscription req_wGv1zXrmptICdM with payment_behavior: "default_incomplete", (Which is the recommended between) So that you allow your customers some time to provide another PaymentMethods or collect new one. But feel free to change that if needed.

frank obsidian
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So you're saying if we set PaymentBehavior = "error_if_incomplete " Subcription will not be created and we will receive immediately exception from Stripe?

late hatch
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👋 taking over for my colleague. Let me catch up.

late hatch
frank obsidian
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ok I'll try it

late hatch
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sure let me know if you need any more help