devendra_api | Stripe Developers | Page 1

tame groveBOT Jan 28, 2025, 11:17 AM

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quiet urchin Jan 28, 2025, 11:19 AM

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hi there!

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we don't know much about the Stripe Dashboard here on Discord.

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so if you have questions about this, I recommend asking Stripe support directly: https://support.stripe.com/contact

hexed quiver Jan 28, 2025, 11:21 AM

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I just want to know about the credit balance.

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The price for a quantity of 2 is 100. If I update it to 1 via the Stripe dashboard, the resulting credit balance should be -50. Why is it showing -136 instead?

quiet urchin Jan 28, 2025, 11:23 AM

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can you share the Invoice ID (in_xxx) where you see this -136?

hexed quiver Jan 28, 2025, 11:29 AM

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Yes. wait

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this sub: https://dashboard.stripe.com/test/subscription_schedules/sub_sched_1QmCOJIE5Vvk0efGHtTiPvHD

and this invoices of -136
https://dashboard.stripe.com/test/invoices/in_1QmCPiIE5Vvk0efGvCvsccT7

quiet urchin Jan 28, 2025, 11:38 AM

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having a look

tame groveBOT Jan 28, 2025, 12:00 PM

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summer oracle Jan 28, 2025, 12:02 PM

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Hi there 👋 apologies for the delay. I'm jumping in to lend a hand, please bear with me a moment while I catch up on the context here.

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When checking the invoice in_1QmCPiIE5Vvk0efGvCvsccT7 I see that it has two invoice items of which was unused completly

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2 x price_1QmCOJIE5Vvk0efG16WOtt1C => 2x50 = -100
1 x price_1QmCOJIE5Vvk0efGqNer7Pkm => 1x36 = -36

hexed quiver Jan 28, 2025, 12:13 PM

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Yes when qty 2 to 1 then credit balance it should -50 but its showig -136

summer oracle Jan 28, 2025, 12:15 PM

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No it's another price Id

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You didn't just reduced the quantity

hexed quiver Jan 28, 2025, 12:24 PM

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Sorry, I dont get you.

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I just reduced the quantity from stripe dashboard.

summer oracle Jan 28, 2025, 12:31 PM

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According to the invoice Id you've shared you changed the price used in the invoice and not the quantity

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I encourage you to start a new test from scratch.

hexed quiver Jan 28, 2025, 12:33 PM

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Wait, I'll give you fresh sub.

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https://dashboard.stripe.com/test/subscription_schedules/sub_sched_1QmDzqIE5Vvk0efGqG8FZJnR

this new subcrtion sub_sched I have created.

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Now I'm going to change only qty 2 to 1 from stripe dashboard.

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Please ignore everything I shared earlier.
I am sharing it again.

https://dashboard.stripe.com/test/subscription_schedules/sub_sched_1QmE4TIE5Vvk0efGxkKmWJoQ

this new sub_sched

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Now I'm changing qty to 2 to 1 from stripe dashboard.

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https://dashboard.stripe.com/test/invoices/in_1QmE6wIE5Vvk0efGb3pvDjTq

Please look at this. its again generate credit balance and its 176.00

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summer oracle Jan 28, 2025, 12:45 PM

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hexed quiver https://dashboard.stripe.com/test/invoices/in_1QmE6wIE5Vvk0efGb3pvDjTq Please l...

Same use case, you are switching to a new product

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it's not the same product

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You probably should reach out to Stripe Support at https://support.stripe.com/contact to understand better how to use Stripe Dashboard, as my team in this channel don't know much about it.

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This channel is for technical integration questions mostly.

#devendra_api