#vishalnag-v_code

1 messages ¡ Page 1 of 1 (latest)

sharp carbonBOT
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flat oar
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Hi, here are some screenshots:

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For an existing user:

Screenshot_2025-01-14_at_11.47.27.png
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For a new user:

Screenshot_2025-01-14_at_11.48.45.png
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Is it expected to behave like this?

spark shell
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Hi! Looking into this!

flat oar
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Thanks:)

spark shell
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Apologies for the wait! Can I check what do you mean an existing user and a new user? Are you providing a customer ID for the Payment Element with the existing user?

flat oar
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Yes. By new user I mean a new email for Link account. an email which is not yet registered with LINK

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By existing user I mean an email which is already registered with LINK previously

flat oar
# flat oar For a new user:

For a new link account, we enter the email address, fill in the card details and we enter the One time code and it will create a Link account for us and save payment method details. During which we see the saved payment method like this

flat oar
# flat oar For an existing user:

However, when I enter an email which was already having a LINK account and enter one time code, the saved payment methods display like this

spark shell
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Thanks for the context! Looking into this!

flat oar
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Cool. Thanks:)

spark shell
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I am unable to get the same on my end. Do you have a public URL to test?

flat oar
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Umm not really this was on our test environment

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Are you getting the same UI for both scenarios?

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new and existing email?

spark shell
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We are not getting either. Which is why a public URL will allow us to troubleshoot.

flat oar
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Ah I see

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How should it ideally behave? Like once we add an email

spark shell
flat oar
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Ok awesome that would be great. Will do. Thanks Sam, have a great day!

spark shell
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You too!