samiksha-jadhav_api | Stripe Developers | Page 1

errant shaleBOT Jan 7, 2025, 3:58 PM

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dull dagger Jan 7, 2025, 3:58 PM

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Hello

dusk night Jan 7, 2025, 4:00 PM

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Hey there, what exactly do you need help with here? I am looking at the request you shared.

dull dagger Jan 7, 2025, 4:00 PM

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Hi

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So I had made a transaction recently on my new stripe account and I did transaction of 70 dollars but it shows risk elevated 72

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Usually it shows normal

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?

dusk night Jan 7, 2025, 4:07 PM

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OK, so thats a radar risk score, it varies for a lot of reasons, i can;t really speak to that

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If you want further insight into a particular customer payment, you can reach out to our support team to ask about Radar score for that payment.

dull dagger Jan 7, 2025, 4:08 PM

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Why is it 72 and not normal?

dusk night Jan 7, 2025, 4:12 PM

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Because that's what Radar determined, i have no other information deeper than that

dull dagger Jan 7, 2025, 4:12 PM

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Who do I talk to?

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and how do I fix this?

dusk night Jan 7, 2025, 4:13 PM

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https://support.stripe.com/contact and you can share the payment intent ID if you have questions about it

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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There is likely nothing to fix

dull dagger Jan 7, 2025, 4:13 PM

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Is there chat option available on stripe?

dusk night Jan 7, 2025, 4:13 PM

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Radar simply scored that customer payment higher risk than normal

dusk night Jan 7, 2025, 4:14 PM

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dull dagger Is there chat option available on stripe?

If chat is available it will be an option presented to you via the support flow

dull dagger Jan 7, 2025, 4:14 PM

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I did not get email for the transaction that was made

dusk night Jan 7, 2025, 4:14 PM

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What do you mean?

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Ah

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It appears that you have not enabled "successful payment" notifications here: https://dashboard.stripe.com/settings/communication-preferences

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

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So if you want to get email/sms/push for those, you can enable them on that settings page.

#samiksha-jadhav_api