#rolka_error-account-support

1 messages · Page 1 of 1 (latest)

cerulean thunderBOT
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wispy shore
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Hello can i talk to you regarding Stripe?

lofty flower
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Hi, I'm here to help developers integrate with Stripe's API. How can I help?

wispy shore
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I'm worried about my account. Can you please read the email i sent to the support team and answer one question please?

Hello,

I recently opened a Stripe account a few days ago for my Shopify store www.takavintage.com. Everything was going well, I was receiving orders and everything seemed to go well.

I even contacted support before activating Stripe as a payment method regarding in making sure my account and business is eligible to start receiving payments without any problems.

I have received payments worth over 700 euros in the last 2 days and shipped out the orders to my customers. This really concerns me, because the money is not available for pay out and I did everything within the standards. I am very worried that this money is gone and I cannot lose this amount of finances.

I also want to clarify that I do not have a licensed business in Lithuania yet, because I recently started this business and I don't have a VAT to provide, but I'm planning to register my business soon.

What kind of proof I could provide for an appeal, so it can be accepted? I can provide proof of shipments of the products sold, statements from my payment processor (e.g., Shopify, PayPal). customer invoices or receipts or proof of inventory. Please let me know in what kind of format can I provide these documents in, so it is suitable for the request of my account verification.

I'm very worried about this situation. I really hope to hear from you soon and hope we can find a solution

Yours faithfully,
Emilis Astrauskas

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Is my money gone?

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I'm very worried about this because there is a deadline of 5 days and I can't contact anyone to chat live.

stray marshBOT
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rolka_error-account-support

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@wispy shore :question: Have a non-technical question, account issue, or need one-on-one support? We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

wispy shore
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I was able to chat 2 days ago, but once my account was closed I cannot chat to anyone anymore.

lofty flower
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I'm worry but I can't help with account support questions here

cerulean thunderBOT
lofty flower
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You can contact support here without needing to log in first:https://support.stripe.com/contact/email

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

wispy shore
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Do you think that my money is gone though?

wispy shore
lofty flower
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I do not have any expetise here, this is a public channel and you should email support instead.

wispy shore
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Can you at least tell me your personal opinion?

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I'm extremely worried and I don't know what to do.

lofty flower
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I can't as I do not have any expertise on this

wispy shore
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Can I be connected to a support agent to chat live about this? Because I'm afraid emailing will take too long.

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I was able to chat before my account was being closed, now i can only email for some reason....

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maybe @white birch has any help to provide?

white birch
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I am on the same team as pgskc. I am very sorry but you really only can talk to support through that site. Chat availability can vary. Unfortunately, do not know why you can't see it and can't enable it again for you. There really is nothing we can do from this server.

wispy shore
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is there a schedule for live chat support or will I not be able to access it anymore?

wispy shore
white birch
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Our support team doesn't have a schedule, my understanding is that the availability of chat can vary for a variety of reasons, unfortunately I don't have a way to confirm why it isn't showing for you. And no worries, I understand the concern it is just that we really don't have a way to help for this kind of thing.

wispy shore
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Only support is available on the website correct? No Messenger, WhatsApp or something to get faster responses?

white birch
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Correct

wispy shore
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Thank you, have a nice day 😦