timidtuna_error

[unborn swift]

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[brittle star]

Hello do you have the IDs of accounts that show each of these behaviors of showing up in one place but not the other? (acct_123)

@dusk tulip apologies I closed this thread on accident. Re-opened

Whoops, and unlocked

Sorry again!

[dusk tulip]

No worries all good now yes let me get the ids

this was created through the sdk acct_1QXTS5P0kFF7Aykp and this one was created through the dashboard acct_1QXSqg4JlWA8ugWe

[brittle star]

Thank you, looking in to those

One thing I notice is that they have separate platform accounts

Is it possible you are creating with keys from platform account A and looking at the connected accounts for platform account B and vice versa?

[dusk tulip]

That's what I thought but I double checked the Secret key and it's correct. Is there any other location where I should be specifying the platform keys?

Other than when I instantiate the client in the code above

[brittle star]

In some libraries you can specify it per request. Maybe just search all of your code for sk_test to see if you may have hardcoded it somewhere?

And double checked by going to the key settings in the dashboard from the account you are logged in to the dashboard with?

[dusk tulip]

Yeah, I'm definitely looking at the correct one. Are you able to see which emails are being used for the two platforms? One weird thing that's happening is the branding that's being used isn't from this account at all. First I used a private email to test it out and later I used a work email to create a new account completely. I moved all the keys to this new account but for whatever reason I'm still seeing branding from the private email that I used. I don't think I hardcoded the keys anywhere since the two snippets above are pretty much the complete code for creation flow

[brittle star]

I can and can see they use different emails, that looks to be in line with what I can see. A personal email and then an email where the domain lines up with the account name.

Is it possible that an old version of your code is running that still has the old key? Or are you directly running this code locally?

[dusk tulip]

I'm running it locally. Let me double check again

Could you check if this account id showing up and whether its' on the private or the work email >> acct_1QXUZq4Gy7xUX5WP

Nevermind I see it now. I think the keys were being cached. It all works now. Thank you for your time!

[brittle star]

Nice! Caching can be such a curse when trying to debug sometimes

Glad you solved it!

[dusk tulip]

Yeah right. Thank you again!

[novel widget]

My money stuck in stripe from last 1 year you are not sending me my payout please help me to get my payout

[brittle star]

@novel widget unfortunately we can't help with account issues on this server. Please reach out to our support team https://support.stripe.com/?contact=true
And please do not message in other user's threads. That is against our server rules. Breaking that rule again will result in a ban.

[novel widget]

I contact many time but no answer from them now it's more then 1 year finished and I don't get my payout help me please

Can I get stripe calling support number??

@brittle star

[brittle star]

Unfortunately not, there is just that form. It sometimes has a callback option but its availability can vary. This server does not have any way to help you with this.

[novel widget]

Soo how can i contact them even they are not answering my email and I didn't see any callback option in my dashboard