alexander-1966_api | Stripe Developers | Page 1

potent mountainBOT Dec 13, 2024, 10:47 AM

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peak solar Dec 13, 2024, 10:48 AM

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👋 happy to help

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which integration flow are you using?

fathom cairn Dec 13, 2024, 10:50 AM

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this https://docs.stripe.com/payments/save-and-reuse?platform=web&ui=elements

(Custom payment flow tab)

peak solar Dec 13, 2024, 10:51 AM

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ok I see,

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are you using the PaymentElement to confirmSetup?

fathom cairn Dec 13, 2024, 10:53 AM

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yes

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as done in this section

peak solar Dec 13, 2024, 10:54 AM

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ok

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and what are you using for the card number?

fathom cairn Dec 13, 2024, 10:56 AM

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we use PaymentElement iframe that looks like this

peak solar Dec 13, 2024, 10:57 AM

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we normally don't recommend using the PaymentElement in a popup

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do you have an accessible url for your website so I could test and see what's happening exactly?

fathom cairn Dec 13, 2024, 11:01 AM

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we don't have the form publicly accessible but I can (try to) answer questions about it. Saying "try to" as I'm a BE developer but could reach out to the FE team if needed.

About using it in a popup, that's what fits our design at this time but if there are issues with the behavior, I'd definitely like to know.

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by the way evt_0QUTngVyHoaa9nmD04CvsY7y is an example of setup_intent.requires_action event with next action "use_stripe_sdk" that later succeeded (we got setup_intent.succeeded 26s later). So not all such cases fail, if that helps.

peak solar Dec 13, 2024, 11:20 AM

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yes I see

peak solar Dec 13, 2024, 11:20 AM

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fathom cairn we don't have the form publicly accessible but I can (try to) answer questions a...

if you can just host your local version using a tunnelling software that would be great

fathom cairn Dec 13, 2024, 11:35 AM

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I can't provide that right now, if there's something specific you're looking for I can forward it to the FE team

peak solar Dec 13, 2024, 11:40 AM

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I would like to test to be able to troubleshoot

fathom cairn Dec 13, 2024, 11:42 AM

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ok, I'll check if they can provide such tunneling and will reach out again if that's possible

peak solar Dec 13, 2024, 11:47 AM

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yes sure

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but in all cases, if the SetupIntent is failing on the frontend the customer will be notified with an error and they should be retrying again

#alexander-1966_api