#alexesch_unexpected
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haughty haven
hi
west nest
👋
Could you please share more details ?
haughty haven
sure
can you please check on your end, payment intents related to customer cus_R7eqTPYwtDB3OJ
as you can see, there are a completed payment intent (pi_3QFQBHJaf89hC41I1i1yq4tA) , which belongs to a different customer
how it's possible?
on our side, we create an order in our system, after receiving a webhook from your system, we attach it as a debug to the order itself
checking the latest orders, I see that this user, his payment does not match
west nest
can you please check on your end, payment intents related to customer cus_R7eqTPYwtDB3OJ
Can you share where are you seeing the related payments exactly ? is in Stripe Dashboard, could you please share the link to the page youare referring to if so ?
haughty haven
can you make this channel private?
west nest
The PaymentIntent pi_3QFQBHJaf89hC41I1i1yq4tA was made for the customer cus_R7fLIJQGvBW1pp
west nest
can you make this channel private?
No. but not worries, the link to your Stripe Dashboard will have only Ids
It's safe to share it here
haughty haven
yep, but i wanted to share screenshot with you
ok
just a sec
the highlighted payment intent, is pi_3QFQBHJaf89hC41I1i1yq4tA
and, in our system, the order webhook data is also containing the reference to this payment intent
if you will check the 2 success payments for customer cus_R7fLIJQGvBW1pp
pi_3QFQBHJaf89hC41I1i1yq4tA is done from seattle, 29 Oct 2024, 17:56
and
pi_3QFQ0wJaf89hC41I0DuHnAZD is done from florida, 29 Oct 2024, 17:45
what is impossible
west nest
Ok I see... you are searching using Email.
haughty haven
yep
west nest
Emails aren't unique by Customers. You can have two Stripe Customers with the same email technical there is no constraint.
haughty haven
but this 2 customers have different emails
west nest
If you want to avoid that, your integration need to check if there is an existing customer first with that email
The first screenshot was deleted.
haughty haven
Emails aren't unique by Customers. You can have two Stripe Customers with the sa...
i know, is for security
west nest
Then I didn't understand how you find these two payments by the same email and then saying that these two Customer are using different emails
Can you share the link to your Stripe Dashboard please so that I can see/check ?
Or guide me through how you arrived to these two payment intents.
haughty haven
well, check this 2 customers
the weird one: cus_R7eqTPYwtDB3OJ
the right one, but with unexpected payment (related to the first customer) : cus_R7fLIJQGvBW1pp
so, the pi_3QFQBHJaf89hC41I1i1yq4tA belongs to the first customer
but is showed as related to the second
Can you share the link to your Stripe Dashboard please so that I can see/check ?
-- how can i do it?
west nest
Let's go step by step. The two PaymentIntents pi_3QFQBHJaf89hC41I1i1yq4tA and pi_3QFQ0wJaf89hC41I0DuHnAZD belongs to the same Customer right ?
haughty haven
right now, yes
but is wrong
west nest
What make's saying this is wrong ?
This is what your integration created actually, when calling Stripe APIs.
haughty haven
because for the order information, with stripe webhook update, i can see the following
west nest
because for the order information, with stripe webhook update, i can see the fol...
In that case, you should debug your integration and make sure that you are sending the correct information and using the Correct Customer Id when calling Stripe APIs.
Your backend/integration, specified that Customer Id in both PaymentIntent (check these requestIds: req_IKLY5e29kizCGM and req_x0a17JKVjpKpky)
You are specifying the customer id cus_R7fLIJQGvBW1pp in both requests.
west nest
If this is not accurate according to your business needs, then you need to debug your backend and make sure sending the correct Customer Id for each case.