#pauliita_error
coarse hemlockBOT
👋 Welcome to your new thread!
⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.
⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.
🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1311363534386495499
📝 Have more to share? Add more details, code, screenshots, videos, etc. below.
autumn robinBOT
old eagle
Hi there 👋 can you share the ID of the request that encountered that error?
old eagle
Thank you! Taking a closer look
ember relic
there are multiple because the user tried a few times, but that is one of them
Thank you so much!
old eagle
To give you a bit of insight into what I'm checking, I'm looking to see if it seems any of these restrictions for stacked coupons/promo codes were violated by the request:
https://docs.stripe.com/billing/subscriptions/coupons?dashboard-or-api=api#stackable-coupons-restrictions
ember relic
I'll take a look
I was thinking that maybe this customer has an attached coupon but I couldn't find anything in the dashboard. Do you think that may be the case?
old eagle
Not sure yet
I do suspect there is another discount somewhere causing the conflict, but I'm not sure if it will be on the Customer object or somewhere on the Subscription.
ember relic
Yes I'm thinking the same but I dont see anything in the dashboard.
I can send you the customer Id and the subscription id if you want
old eagle
Hm, yeah, nothing is standing out to me either
old eagle
I think this is going to need a deeper investigation.
Can you use this flow to send a case to us for us to look into this more.
coarse hemlockBOT
Hello @ember relic, we have sent you a direct message, please check it at https://discord.com/channels/@me/1311369884466413570
- 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
ember relic
Thank you I will! But for this customer in particular how do you recommend I get them unstuck?
old eagle
Are they hitting this repeatedly? I saw the Subscription Schedule being used has already been released
ember relic
Yes they tried this multiple times
We release the schedule when there's an error
so because of this InvalidRequestError we released the schedule
I was thinking I could add them credit for the amount of the discount and have them switch wo the discount
coarse hemlockBOT
solid urchin
I was thinking I could add them credit for the amount of the discount and have t...
I think this makes sense for a workaround
Was this the only customer affected?
ember relic
Hello there!
Yes this is the only customer so far but we lauched this promotion yesterday so perphaps we will get more
solid urchin
Yeah we looked into this a bit but couldn't find a conflicting discount/coupon
So I do recommend you write in with the above link my colleague shared
solid urchin
Awesome that should get escalated properly
ember relic
Thank you for your time