ketan-anjaria_api

[hexed pier]

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[chilly ridge]

Hi, let me help you with this.

I am not sure how is this supposed to work. What do you expect to happen in the end of the trial instead?

[livid halo]

We would like the trial just to end with no charge

What's happening is some of our customers have payment methods they entered years ago. Not their default payment method.

and when their trial ends, they are getting charged unexpectedly.

[chilly ridge]

So you want to cancel the Subscription?

[livid halo]

I want the trial to end without charging

even if they have a payment method

https://docs.stripe.com/billing/subscriptions/trials#create-free-trials-without-payment - this doc doesn't say what the options are if they have a payment method

[chilly ridge]

I don't really understand.
The Subscription is in status=trialing. Now, the trial ends, and it needs to transition to a different state, which is either active - which requires a payment - or cancelled. Which one are you looking for?

[livid halo]

it's automatically going to active if they have a payment method

we want them no matter what to go to cancelled

[chilly ridge]

Then you need to manually set cancel_at on the Subscription to the same timestamp as the end of the trial: https://docs.stripe.com/api/subscriptions/update#update_subscription-cancel_at

Actually, an even easier solution is to set cancel_at_period_end=true when you create the Subscription: https://docs.stripe.com/api/subscriptions/update#update_subscription-cancel_at_period_end

[livid halo]

What happens if we set that and the customer chooses to upgrade?

Thank you that is very useful

Can we set cancel_at_period_end=true for existing trials?

[chilly ridge]

You can then set cancel_at_period_end=false

[chilly ridge]

Yes

[livid halo]

ok thank you that is helpful