#abdelelsaadi_webhooks

1 messages ¡ Page 1 of 1 (latest)

uneven fieldBOT
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livid lintel
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Hi there, thanks for using the form! Do you have an Event ID you can share or more context you can share about the timeouts?

broken crag
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All my event types give timeout

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Failing

livid lintel
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Where do you see this timeout? Can you share an Event ID so I can pull up some logs on my end?

broken crag
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pi_3QHXAaKSJ3LfxG6I1nD3J8SM

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For example

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I see them as response for all webhook requests

livid lintel
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Okay, I see we tried to send a few different events related to this PaymentIntent but there was a timeout with your webhook endpoint

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The timeouts you see indicate that your endpoint timed out before responding to the POST requests from Stripe. Are you aware of any server issues on your end or any changes to your webhook handler code that would delay responding to Stripe?

broken crag
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Nothing has been changed from a while

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It was working just fine two days ago

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See this one as well, this is from my other env "evt_1QHXZwLWuGG9nDrsOBHc6l29"

livid lintel
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Are there any logs you can see on your end for requests being made by Stripe to these endpoints?

broken crag
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Nothing at all

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At a third env (staging) it's not even hitting the backend url

livid lintel
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There are no logs on your server where you can inspect incoming requests?

broken crag
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Yes

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Nothing

livid lintel
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All I can see on my end are time outs which means we're sending requests to your endpoint but are not getting a response. Are you on the network team or have you discussed this with the team that owns/manages your server?

broken crag
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What's the timeout value at stripe?

broken crag
livid lintel
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We timeout within a few seconds so we recommend quickly acknowledging that you've received the event before executing any logic based on the event payload

broken crag
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How many seconds?

livid lintel
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We don't publish an exact value

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However, this really shouldn't be more than a few seconds on your end to respond with an ack/200

broken crag
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I see

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Ok, thank you