#goliath1879_unexpected

1 messages · Page 1 of 1 (latest)

lime belfryBOT
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cloud plaza
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Hi there 👋 can you share the ID of a Setup Intent you used for testing this, where you didn't see a Mandate created?

violet gyro
cloud plaza
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This was used to setup a card Payment Method, those don't create Mandate objects I don't believe.

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Oh, this is specifically for an India-based card?

violet gyro
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yeah

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If I remember correctly mandates are created during setup intent as I have tested and verified initially

cloud plaza
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Typically not for cards they're not. Do you have an example of what you saw during testing that you can share that I can compare against?

violet gyro
violet gyro
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hope this helps

cloud plaza
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I will need a bit to step through those and see if I can spot a difference.

violet gyro
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sure

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I will be waiting for your response

cloud plaza
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Hm, I'm seeing that a Mandate was created for this Setup Intent:
seti_1Q2fJzJs8yURePOrPsTtllMM
but I'm not sure why it isn't being surfaced on the Setup Intent object. I'm going to ask my teamamtes to take a closer look at that.

violet gyro
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Any update?

cloud plaza
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Not yet, we're still looking.

If you retrieve the Setup Intent I shared most recently, is mandate empty still? (I suspect it will be, but want to be certain)

violet gyro
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let me try and confirm

cloud plaza
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Perfect, thank you! And do you happen to have a more recent Setup Intent where you saw a Mandate wasn't created? We're trying to look into logs but need a more recent example (within the last 30 days) for that.

violet gyro
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Yeah I still can't find mandate id when I retrive it (seti_1Q2fJzJs8yURePOrPsTtllMM)

violet gyro
cloud plaza
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Thank you!

violet gyro
cloud plaza
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Perfect, thank you! Passing it to my team

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Sorry, but my teammate isn't able to spot what's going on here and we need to engage another team. That's going a deeper investigation than we can offer in this thread. Can you please submit a support case here:
https://support.stripe.com/?contact=true
and let me know once you have. My teammate will grab the case and work on engaging the right team for further assistance.

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

violet gyro
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I can raise a support ticket by tomorrow

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If that works

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Can you keep the thread open till then?

cloud plaza
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Sorry, no, we don't keep idle threads open that long. It'd be best if you could do it now so that my teammate who has some context on this can grab it and keep working to make progress. You can submit a ticket tomorrow, but then we won't see it until the start of next week likely and will have lost most of the context.

lime belfryBOT
violet gyro
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Okay give me a minute

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It opens a live chat with an agent when reached out to support

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should I ask the ticket id and share it here?

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17256242 here is the case Id

cloud plaza
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Ah, sorry, I think I sent you the wrong link. Yeah, if you can get that ticket umber we should be able to work with that.

violet gyro
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is this fine?

cloud plaza
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Thank you!

violet gyro
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17256242 Here is the case id I got

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can you confirm if this will work?

cloud plaza
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Yup, that works, we're on it.

violet gyro
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Thank you

cloud plaza
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I'll go ahead and close this out, and we'll be in touch via that support case.