#celsian_webhooks

1 messages ¡ Page 1 of 1 (latest)

digital glacierBOT
#

👋 Welcome to your new thread!

⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.

⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.

🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1301274278850854963

📝 Have more to share? Add more details, code, screenshots, videos, etc. below.

upbeat marsh
#

Hello

#

Taking a look

#

Do you have an example handy of a Subscription that was canceled due to a failed payment?

storm prism
#

Yes

#

sub_1NQC80JyFlemKh0glCyJhEXs

#

I think our settings in the dashboard may be incorrect...

#

This is probably incorrect, specifically subscription status down at the bottom

upbeat marsh
#

That Subscription example you shared was not canceled automatically due to a failed payment but instead an intentional cancel via the API which results in this cancellation_requested reason.

#

But yes, it does look like those settings are incorrect

#

If you want auto-cancellation due to failed payment attempts to occur

storm prism
#

Ok, I'll give that a try.

storm prism
upbeat marsh
storm prism
#

So weird, I don't know how that would have happened.