_unexpected | Stripe Developers | Page 1

twilit runeBOT Oct 30, 2024, 2:16 PM

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_api, 17 hours ago, 42 messages

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merry holly Oct 30, 2024, 2:19 PM

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The event id of data sent to the webhook, is here : evt_1QFcZA2MMD1HzYgM2zzHSiov

Also, is there a way to have all the data sent to the webhook so I don't need to make any calls back to stripe. It seems kind of silly to have to request the line_items and shipping details each on separate api calls. This is also causing throughput problems because of API restrictions/limits imposed on how many times they can be called per minute (in painful request with stripe support to try and get the limit bumped as live is very busy)

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the "timed out" is because i put sleep() delays between the calls so the transaction has a higher chance of not hitting the throttle

harsh trail Oct 30, 2024, 2:20 PM

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Hello, looking in to this. I thought the Checkout Session had a discounts array but I am not seeing it in the API ref. I will let you know what I can find https://docs.stripe.com/api/checkout/sessions/object

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Unfortunately there isn't a way to have additional data send with the webhook events. I think the way to avoid an API call to get line_items would be to cache a mapping of the session ID to line items on your side and then retrieve it when you get the event. I get that that isn't ideal but that would probably be the best way to do that with our current capabilities

merry holly Oct 30, 2024, 2:23 PM

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    // handle coupons here
    discountCode = trim(cookie.bonuscode ?: '');
    if(Len(discountCode) GT 0) {
        // routine to create a new coupon at stripe for a dollar amount

        // make the coupon params. add unique code to end so it doesn't conflict with existing
        couponParams['currency'] = 'usd';
        couponParams['amount_off'] = 2500; // ajust this amount here to the calculated dollar amount for this coupon use
        couponParams['name'] = '#discountCode#';
        couponParams['duration'] = 'once';
        couponParams['id'] = '#discountCode#_#application.func.general.guid(true)#';

        // wait
        sleep(1500);
        
        // make api call to stripe to create the checkout session
        response = application.func.general.curl(
            url="https://api.stripe.com/v1/coupons",
            method="POST",
            params=couponParams,
            headers={
                'Content-Type': 'application/x-www-form-urlencoded',
                'Cache-Control': 'no-cache',
                'Authorization': 'Bearer #local.api.secret#',
                'Stripe-Version': local.api.version
            },
            paramsAsBody=false
        );

        // append new coupon to checkout session
        formParams["discounts[0][coupon]"] = couponParams['id'];
    }

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This is what I am doing to create the coupon, to get the id, which I then pass to the structure that I pass to https://api.stripe.com/v1/checkout/sessions to get a session id

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generally praying that i don't hit a throttle, and if i do, then try once more after another delay

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pretty much this ---- being punished for calling the api's to get order information that is missing from the order

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and if i put delays in, then we are punished for that in the way of a retry again later

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the data that I expect to be expanded, or at least ideally make a single call for --

line_items
shipping
coupons

harsh trail Oct 30, 2024, 2:29 PM

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It looks like discounts are related to specific line items. If you expand line_items.data.discounts you should get the discounts back along with the rest of the line item data https://docs.stripe.com/api/checkout/sessions/object#checkout_session_object-line_items-data-discounts

merry holly Oct 30, 2024, 2:29 PM

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i don't believe that is unreasonable to ask for what items the customer purchased, which shipping service level they chose, and if they used any coupons, what the details are. the problem with these, is stripe assigns id's, and doesn't give anything so expects us to know what those id's are. or -- forces us to import all our product into a system that is rigid and can't delete products.

harsh trail Oct 30, 2024, 2:29 PM

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And coupons are a part of that discount field https://docs.stripe.com/api/checkout/sessions/object#checkout_session_object-line_items-data-discounts-discount-coupon

merry holly Oct 30, 2024, 2:29 PM

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nein

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let me show you

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that is a cart-wide dollar amount coupon

harsh trail Oct 30, 2024, 2:32 PM

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If you retrieve the session after that completes does the coupon show up in line items? I am not immediately aware of how it is represented in the API but at a point we do have to assign specific cents of that discount to specific line items. So I can see it being represented that way even if it isn't immediately intuitive

merry holly Oct 30, 2024, 2:33 PM

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no idea. i am really low-balling on api calls here

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and still being throttled

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whoever is in control of that, someone needs to tell them to ease up the gears a bit.

harsh trail Oct 30, 2024, 2:34 PM

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In test mode on the account from the event? I don't see any calls in your logs recently that got a rate limit error in that mode on that account

merry holly Oct 30, 2024, 2:35 PM

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ok. removing the sleep()

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so you can see what i run into

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429 / 0 unauthorized response from stripe

harsh trail Oct 30, 2024, 2:36 PM

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Can you send me the request ID from that call? I am not seeing that in your logs

merry holly Oct 30, 2024, 2:36 PM

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i can trigger just by creating a bare session a couple times

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give me a minute to undo all the work to somewhat make this more stable (sleep()s all over the damn place)

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ok. code is blotted for creating session. give me a minute to trigger it

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    "code": 0,
    "raw": {
        "Mimetype": "Unable to determine MIME type of file.",
        "Errordetail": "I/O Exception: peer not authenticated",
        "Filecontent": "Connection Failure",
        "Statuscode": "Connection Failure.  Status code unavailable.",
        "Responseheader": {},
        "Text": true,
        "Charset": "",
        "Header": ""
    },
    "file": "Connection Failure"

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stripe refused the connection

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the mime message is i decode the data based on mime type

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Connection failure = no connection to stripe. peer not authenticated is the error response back on the socket

harsh trail Oct 30, 2024, 2:43 PM

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Are you getting that call when running from multiple machines/networks? Our rate limit errors look very different from that and I am not aware of times when we reject connections like that but am thinking of how to look at this from our side. Can you double check if you may have any firewalls rules or anything that would be stopping a connection to our public IPs?
https://docs.stripe.com/ips

merry holly Oct 30, 2024, 2:43 PM

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if i had a firewall blocking outbound connections to your ips

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then it wouldn't make any connections

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we also whitelisted all of the stripe ip's for inbound, and set the domain for accepting payments (so apple pay would work for example)

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harsh trail Oct 30, 2024, 2:47 PM

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Gotcha, I have seen users get inconsistent connections because some of our IPs were allowed but not others. I will ask my colleagues about looking in to a connection getting rejected at that level on our side

merry holly Oct 30, 2024, 2:48 PM

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doesn't seem to be anything wrong with inbound from stripe, just when making the call from our server to stripes server is when it is inconsistent

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(very frustrating, hence the litter in my code of 'sleep()' lol)

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like this for example ( cfscript )

    // Adding formParams to sessionParams
    structAppend(sessionParams, formParams, true);

    // wait 500 ms
    sleep(700);

    // make api call to stripe to create the checkout session
    response = application.func.general.curl(
        url="https://api.stripe.com/v1/checkout/sessions",
        method="POST",
        params=sessionParams,
        headers={
            'Content-Type': 'application/x-www-form-urlencoded',
            'Cache-Control': 'no-cache',
            'Authorization': 'Bearer #local.api.secret#',
            'Stripe-Version': local.api.version
        },
        paramsAsBody=false
    );

    if(response.code EQ 0) {

        // wait 500 ms
        sleep(1500);

        // try again
        response = application.func.general.curl(
            url="https://api.stripe.com/v1/checkout/sessions",
            method="POST",
            params=sessionParams,
            headers={
                'Content-Type': 'application/x-www-form-urlencoded',
                'Cache-Control': 'no-cache',
                'Authorization': 'Bearer #local.api.secret#',
                'Stripe-Version': local.api.version
            },
            paramsAsBody=false
        );
    }

    if(!isDefined('response.json')) {
        // writeDump(response);
        /*
            error_mail_here
        */
        writeOutput(serializeJSON(response));
        abort;
    } else {
        sessionResponse = response.json;
        if(structKeyExists(sessionResponse, 'id')) {
            writeOutput(serializeJSON({"id": sessionResponse.id, "clientSecret": sessionResponse.client_secret }));
            abort;
        }
    }

    writeOutput('{ "id": null}');

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the error_mail_here block is where i dumped the response so i could paste it here

harsh trail Oct 30, 2024, 2:51 PM

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Can you DM me your origin/source IP address? We can check what we see in our logs to see if we are rejecting anything

merry holly Oct 30, 2024, 2:51 PM

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will it always be ip4 -- or does stripe allow incoming ipv6 ?

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i sent in dm

harsh trail Oct 30, 2024, 2:55 PM

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Thank you. Also can you run this script from your server to see what it finds?
https://github.com/stripe/stripe-reachability

merry holly Oct 30, 2024, 2:56 PM

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this is on windows

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roughly in powershell (gpt assisted)

function Run {
    param (
        [string]$Command
    )
    Write-Host "+ $Command"
    Invoke-Expression $Command
}

function Check {
    param (
        [string]$Name
    )
    Write-Host "========================================"
    Write-Host "Checking $Name..."

    if (Invoke-Expression "Check_$Name") {
        Write-Host "OK: $Name check"
    } else {
        Write-Host "ERROR: $Name check failed"
    }
}

function Check_OS {
    $uname = (uname)
    switch ($uname) {
        "Linux" { }
        "Darwin" { }
        default {
            Write-Host "WARNING: not tested on $uname"
            return $false
        }
    }
    return $true
}

function Check_IP {
    Run "curl -4 --write-out `n ifconfig.co/json"
}

function Dig_Short {
    param (
        [string]$Args
    )
    $output = (dig +short $Args)
    if (-not $output) {
        Write-Host "Error: command returned no output: dig +short $Args"
        return $false
    }
    Write-Host $output
    return $true
}

function Check_Route {
    if (Get-Command mtr -ErrorAction SilentlyContinue) {
        Run "mtr -n --report api.stripe.com"
    } elseif (Get-Command traceroute -ErrorAction SilentlyContinue) {
        Run "traceroute -n -m 20 api.stripe.com"
    }
}

function Check_Curl_Https {
    Run "curl -Iv https://api.stripe.com/healthcheck"
}

function GetHostByName {
    param (
        [string]$HostName
    )
    Run "python -c `"import socket; print socket.gethostbyname('$HostName')`""
}

function Auto_Test_All {
    Check "OS"
    Check "IP"
    Check "Route"
    Check "Curl_Https"
}

Auto_Test_All

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seems on windows, is much simpler than that mess :

Test-NetConnection -TraceRoute -ComputerName api.stripe.com
Invoke-WebRequest -Uri https://api.stripe.com/healthcheck -Method Head

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PS C:\Users\Administrator> Invoke-WebRequest -Uri https://api.stripe.com/healthcheck -Method Head
Invoke-WebRequest : The underlying connection was closed: An unexpected error occurred on a receive.
At line:1 char:1
+ Invoke-WebRequest -Uri https://api.stripe.com/healthcheck -Method Hea ...
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo          : InvalidOperation: (System.Net.HttpWebRequest:HttpWebRequest) [Invoke-WebRequest], WebException
    + FullyQualifiedErrorId : WebCmdletWebResponseException,Microsoft.PowerShell.Commands.InvokeWebRequestCommand

#

PS C:\Users\Administrator> Test-NetConnection -TraceRoute -ComputerName api.stripe.com
WARNING: Ping to api.stripe.com failed -- Status: TimedOut
WARNING: Trace route to destination 34.237.253.141 did not complete. Trace terminated :: 0.0.0.0


ComputerName           : api.stripe.com
RemoteAddress          : 34.237.253.141
InterfaceAlias         : Ethernet 2
SourceAddress          : X.X.X.X
PingSucceeded          : False
PingReplyDetails (RTT) : 0 ms
TraceRoute             : 0.0.0.0
                         100.100.100.1
                         10.64.9.189
                         10.64.4.29
                         206.82.104.132
                         0.0.0.0
                         0.0.0.0
                         0.0.0.0
                         0.0.0.0
                         0.0.0.0
                         0.0.0.0
                         0.0.0.0
                         0.0.0.0
                         0.0.0.0
                         0.0.0.0
                         0.0.0.0
                         0.0.0.0
                         0.0.0.0
                         0.0.0.0
                         0.0.0.0
                         0.0.0.0
                         0.0.0.0
                         0.0.0.0
                         0.0.0.0
                         0.0.0.0
                         0.0.0.0
                         0.0.0.0
                         0.0.0.0
                         0.0.0.0
                         0.0.0.0

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api.stripe.com has never responded to ping tho

twilit runeBOT Oct 30, 2024, 3:06 PM

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merry holly Oct 30, 2024, 3:06 PM

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greeting duchess.

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running this in powershell (forcing tls12 since powershell defaults to 1.1 i believe)

[Net.ServicePointManager]::SecurityProtocol = [Net.SecurityProtocolType]::Tls12
Invoke-WebRequest -Uri https://api.stripe.com/healthcheck -Method Head

results in this :

StatusCode        : 200
StatusDescription : OK
Content           :
RawContent        : HTTP/1.1 200 OK
                    Connection: keep-alive
                    access-control-allow-origin: *
                    Strict-Transport-Security: max-age=31556926; includeSubDomains; preload
                    Content-Length: 66
                    Content-Type: text/plain; charset=...
Forms             : {}
Headers           : {[Connection, keep-alive], [access-control-allow-origin, *], [Strict-Transport-Security,
                    max-age=31556926; includeSubDomains; preload], [Content-Length, 66]...}
Images            : {}
InputFields       : {}
Links             : {}
ParsedHtml        : System.__ComObject
RawContentLength  : 0

stone nest Oct 30, 2024, 3:17 PM

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Hi there catching up

harsh trail Oct 30, 2024, 3:19 PM

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We aren't seeing any rejections from your IP in the last hour, so I am not able to see that request that you had that was rejected.

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And interesting, even those basic commands are timing out.

merry holly Oct 30, 2024, 3:21 PM

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ping times out no matter what machine i try it from for api.stripe.com

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linux or otherwise

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powershell needed to be set to use a current tls version for that to work, but is powershell specific

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running this in regular cmd prompt :

tracert -4 api.stripe.com

#

Tracing route to api.stripe.com [34.200.47.89]
over a maximum of 30 hops:

  1     *        *        *     Request timed out.
  2    19 ms    20 ms    20 ms  100.100.200.1
  3     1 ms    <1 ms     1 ms  10.64.1.33
  4     1 ms    <1 ms     1 ms  10.64.4.25
  5     1 ms     1 ms     1 ms  www.uk2group.com [198.32.160.210]
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.

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still testing up to 14th hop now, but i imagine they are likely all going to timeout

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this is from a different machine :

C:\Users\xxxxx>tracert -4 api.stripe.com

Tracing route to api.stripe.com [34.200.47.89]
over a maximum of 30 hops:

  1    <1 ms     8 ms     8 ms  ec2-3-236-60-103.compute-1.amazonaws.com [3.236.60.103]
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4     *     ^C
C:\Users\xxxxx>tracert api.stripe.com

Tracing route to api.stripe.com [34.237.201.68]
over a maximum of 30 hops:

  1    19 ms     1 ms     7 ms  ec2-3-236-60-111.compute-1.amazonaws.com [3.236.60.111]
  2     *        *        *     Request timed out.
  3  ^C

harsh trail Oct 30, 2024, 3:32 PM

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I don't think that server allows for pinging, so I'm getting similar results from a machine that can consistently make API calls

merry holly Oct 30, 2024, 3:34 PM

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This is a test from a linux machine I run (ip and host name of the machine are masked) :

📎 message.txt

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the traces seem to have a lot of un-responsive/firewalled routers in-between.

harsh trail Oct 30, 2024, 3:37 PM

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Interesting, but that test seems to have connected properly anyways.

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Gotta love how many places a network connection can go wrong

merry holly Oct 30, 2024, 3:40 PM

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right. i have connectivity from windows as well

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once i set up powershell to test properly lol

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the second test is from our linux box we are in the process of moving to

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sorry. windows box - current live machine

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3rd was regular linux ubuntu 24.04

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i can test from more networks if you like. i have access to about 100 boxes i maintain -.-

twilit runeBOT Oct 30, 2024, 3:45 PM

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merry holly Oct 30, 2024, 3:50 PM

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greeting Rubeus

foggy linden Oct 30, 2024, 3:55 PM

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Hello! The ping and traceroute failures are expected, we don't respond to those for security reasons.

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Can you try curl https://api.stripe.com/healthcheck and see what you get back?

merry holly Oct 30, 2024, 3:55 PM

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foggy linden Hello! The ping and traceroute failures are expected, we don't respond to those...

makes sense

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curl on windows ?

foggy linden Oct 30, 2024, 3:56 PM

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Yes, if possible. Or whatever the curl equivelent on Windows would be (sorry, haven't used Windows in years).

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Ah, maybe this? https://learn.microsoft.com/en-us/powershell/module/microsoft.powershell.utility/invoke-restmethod?view=powershell-7.4

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So maybe Invoke-RestMethod -Uri https://api.stripe.com/healthcheck would work?

merry holly Oct 30, 2024, 3:58 PM

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PS C:\Users\Administrator> Invoke-WebRequest -Uri https://api.stripe.com/healthcheck


StatusCode        : 200
StatusDescription : OK
Content           : api.stripe.com at your service! What can I do for you today? (Up)

RawContent        : HTTP/1.1 200 OK
                    Connection: keep-alive
                    access-control-allow-origin: *
                    Strict-Transport-Security: max-age=31556926; includeSubDomains; preload
                    Content-Length: 66
                    Content-Type: text/plain; charset=...
Forms             : {}
Headers           : {[Connection, keep-alive], [access-control-allow-origin, *], [Strict-Transport-Security,
                    max-age=31556926; includeSubDomains; preload], [Content-Length, 66]...}
Images            : {}
InputFields       : {}
Links             : {}
ParsedHtml        : System.__ComObject
RawContentLength  : 66

#

#1301188084523859978 message <--- here. need to ensure powershell is set up to use modern ciphers.

foggy linden Oct 30, 2024, 4:01 PM

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Okay, cool, that's the expected response. Can you try that many times in a row to see if you hit any of the timeout/connectivity issues you're seeing in ColdFusion?

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Trying to determine if the issue is unique to ColdFusion or if it's broader (machine, connection, etc.).

merry holly Oct 30, 2024, 4:02 PM

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second, let me make a loop quickly for this

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i suspect it has something to do with sending headers to authenticate

foggy linden Oct 30, 2024, 4:03 PM

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I also found this, which might be of some use: https://stackoverflow.com/questions/1613038/coldfusion-cfhttp-i-o-exception-peer-not-authenticated-even-after-adding-cert

merry holly Oct 30, 2024, 4:04 PM

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ya, that is old.

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Ssl3, Tls is default protocols used by powershell fyi lol

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ok. that works --- i tested with a loop over a total of 30 times

foggy linden Oct 30, 2024, 4:07 PM

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Okay, so it's not your connection or machine, that's good to know. Found someone experiencing a very similar issue that was solved by upgrading the JVM ColdFusion uses: https://coldfusion.adobe.com/2019/06/error-calling-cf-via-https-solved-updating-jvm/

merry holly Oct 30, 2024, 4:08 PM

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oh wow.... just got this from my home computer :

foggy linden Oct 30, 2024, 4:08 PM

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That's a bit old as well, so may not apply, but might be worth a look.

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Yeah, Stack Overflow just went down.

merry holly Oct 30, 2024, 4:08 PM

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figures lol

foggy linden Oct 30, 2024, 4:08 PM

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Good timing, as always. 😅

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Check out that other link above though.

merry holly Oct 30, 2024, 4:08 PM

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jvm is current

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well... let me check if a new one is available.

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java 11.0.21 2023-10-17 LTS
Java(TM) SE Runtime Environment 18.9 (build 11.0.21+9-LTS-193)
Java HotSpot(TM) 64-Bit Server VM 18.9 (build 11.0.21+9-LTS-193, mixed mode)

foggy linden Oct 30, 2024, 4:11 PM

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This person said upgrading to 12.0.2 solved their connection issues, might be worth a try? https://community.adobe.com/t5/coldfusion-discussions/getting-sporadic-quot-i-o-exception-peer-not-authenticated-quot-error-using-cfhttp/m-p/11275145#M185885

merry holly Oct 30, 2024, 4:16 PM

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inline, Charlie Arehart is well known in the CF community. Reason for sticking with 11 is because CF is built on Java, and unless we pay for the newer version and upgrade code/etc, best to stick to the major version for the CF release.

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11.0.25 is the most recent

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please give me a moment to update an reboot. it was a while since oracle updated java

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my speed :

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speed of upload to server ....

foggy linden Oct 30, 2024, 4:24 PM

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heh

merry holly Oct 30, 2024, 4:24 PM

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ok, it's installed. i think that may have been it -- i just noticed coldfusion was using the default jre, not the most recent one that was installed ( 11.0.21 )

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the default jre is older.

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ug h

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ok. testing.

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ya. seems lots more stable.

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just hammered session creation, and didn't choke.

foggy linden Oct 30, 2024, 4:29 PM

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That's great news!

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Out of curiosity, what version was it using?

merry holly Oct 30, 2024, 4:30 PM

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give me a sec to check as i am curious as well

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F:\server\coldfusion\jre\bin>java.exe --version
java 11.0.1 2018-10-16 LTS
Java(TM) SE Runtime Environment 18.9 (build 11.0.1+13-LTS)
Java HotSpot(TM) 64-Bit Server VM 18.9 (build 11.0.1+13-LTS, mixed mode)

#

that is the latest that comes with coldfusion fully patched for cf2018

foggy linden Oct 30, 2024, 4:32 PM

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Interesting, thanks!

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Were there any other outstanding questions, or are you all set now?

merry holly Oct 30, 2024, 4:33 PM

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C:\Users\Administrator>java --version
java 11.0.25 2024-10-15 LTS
Java(TM) SE Runtime Environment 18.9 (build 11.0.25+9-LTS-256)
Java HotSpot(TM) 64-Bit Server VM 18.9 (build 11.0.25+9-LTS-256, mixed mode)

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yes, that should be all. we do have a pending request to increase api call allotment as our site is rather busy. given this information, the bump doesn't need to be a lot

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but def don't want customer transactions to break mid-way either

foggy linden Oct 30, 2024, 4:35 PM

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Yep, for sure, but our rate limits are quite generous and the vast majority of our users never hit them, even some of the larger ones with busy sites.

merry holly Oct 30, 2024, 4:35 PM

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if you have any communication to the decision makers for that, please bump my request.

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25 on dev, and 100 for live ?

foggy linden Oct 30, 2024, 4:36 PM

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Those are the basic RPS limits for most requests, yes.

merry holly Oct 30, 2024, 4:37 PM

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we do have high volume, and over the holidays (well, approaching that), the volume is pretty high. through the year, i don't really see people hitting that, but over holidays.... possible

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we have had throttles of sales from amazon before, and authorize.net which we had to bump

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aside from that, we should be golden to launch this. need to do some more tests of course, minus the sleep() commands. good riddance lol

foggy linden Oct 30, 2024, 4:46 PM

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Yeah, always annoying when there are artificial delays!

merry holly Oct 30, 2024, 4:47 PM

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was doing what i thought i had to to get around the problem. thing is, i keep that current and have set it every time so i dont know how it got reverted, but was worth a look

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when i saw it was using the cf distro version of java, ya. thats a big screw up. prior to that was cursing the stripe api for being too damn picky lol

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i have learned my lesson. stripe api was fine. cf using older java was the problem

foggy linden Oct 30, 2024, 4:49 PM

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I'm just glad we were able to find and fix the issue. 🙂

merry holly Oct 30, 2024, 4:50 PM

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same. the other problem this trailed from. i pass a freshly created coupon at order level, not product. but dont get any info in that during the webhook

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only using one webhook

foggy linden Oct 30, 2024, 4:52 PM

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Ah, with Checkout? You'd need to fetch the Checkout Session with line_items expanded to get that detail, I think.

merry holly Oct 30, 2024, 4:52 PM

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i fetch the line_items -- so coupon shows in line_items ? hmm...

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that makes sense. will work on that. thank you

#_unexpected