#mudassir_api
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- mudassir_api, 1 day ago, 80 messages
icy cosmos
hello we are charging customer throught stripe invocing and money is going on connect accounts. now after order gets deliever we want to charge our connect account with 20 percent of their order earning there is no stripe way to charge connect account
lost sapphire
Hi, let me help you with this.
There's limited ways to debit your Connected account. But it's recommended to specify the application_fee_amount when you actually make the Charge, or the Transfer.
icy cosmos
thanks our use case is we are collecting payments from customer via stripe invoice and we charge 5 percent platform fee to customer and connect account receive rest of the amount. now after providing service we need to charge our connect account with 20 percent of order amount but we unable to do that. We dont want to receive connect account comission before providing service
charge ( means capturing funds from customer) we want to receive platform fee from customer at this stage. rest money come to connect account. now after connect account provide the service we want to receive 20 percent as our comission. hence we have manual payouts we are sure the funds are in connect accounts
lost sapphire
I understand. But in most cases you won't be able to debit the connected account. Instead, I recommend you to keep the 20% on your Platform until the service is provided, and in case you end up choosing not to charge it (e.g. the service wasn't provided), you can easily Transfer it to the Connected account.
icy cosmos
actually we not want to hold 20 percent until service is done. we create invoices for connect account and platform fee. 5 percent platform that we receive from customer payment. If the service is provided we want to receive from connect account under transfer or debit.
it shows we can have debit on connect how can we do but when we try to do Cannot create account debit on this account; please contact us via https://support.stripe.com/contact with details for assistance.
lost sapphire
Could you please share the Request ID with the error req_xxx? https://support.stripe.com/questions/finding-the-id-for-an-api-request
lost sapphire
One of the problems is that the accounts are not in the same region: https://docs.stripe.com/connect/account-debits#requirements
icy cosmos
mean platform account and connect account must be in same region ?
is this is the only issue ?
lost sapphire
I assume EUR is also not the default currency of the Connected account - it's US-based. That's also an issue
icy cosmos
can we restrict connects on onboarding to use default currency as euro or not ?
if we can restrict then we can only be able to debit connects
lost sapphire
They will need to be in the same region anyway - US or EU, so they will have the respective default currency.
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icy cosmos
ok but u said debit most cases not work so this is not good solution
lost sapphire
Yes, as I suggested initially, it's better to hold off the funds on the Platform, until you're ready to Transfer.
icy cosmos
let me discuss this with my team but we have requirement to get funds after order deliever
but same region can solve this issue
topaz wagon
Yes, cross-border transfers have specific requirements and are mostly restricted to the same regions: https://docs.stripe.com/connect/account-capabilities#transfers-cross-border
icy cosmos
does restriction can be lifted ?
is it possible we can change the region for connect account under testing to test it can work or not ?
topaz wagon
does restriction can be lifted ?
No you generally need a platform account/entity in the same region as your connected accounts
icy cosmos
so if we just want to create european it will work for uk as well ? as that is not part of europe now
as currently only see eur and usd
our platform account is in germany it will work for all european for transfers ?
topaz wagon
Moving money across country borders introduces additional requirements and is supported in the following scenarios only:
- European Union, United Kingdom, and Gibraltar platforms sending funds to SEPA countries.
Seems that way
icy cosmos
ok but i hope with same region no issue
if there could be any issue then let me know ?
topaz wagon
I think the docs outline this quite clearly – if you have a platform based in EU or UK then you can send funds to accounts based in SEPA countries