aabhaskarma_webhooks | Stripe Developers | Page 1

rich radishBOT Oct 29, 2024, 4:07 AM

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aabhaskarma_subscription-status, 11 hours ago, 11 messages

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radiant saffron Oct 29, 2024, 4:18 AM

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hello! Gimme a while to look into this

white shuttle Oct 29, 2024, 4:21 AM

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OK. Thanks 🙂

shy saffron Oct 29, 2024, 4:33 AM

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Hi @white shuttle this behaivour is explained in the first sentence

In evt_1QEgQEF8tiMhHfPbdOQPfGZy, the invoice in_1Q1GkXF8tiMhHfPbiD0EutNu became uncollectible, and that's why voiding it (evt_1QEgQGF8tiMhHfPbr9PDlwwz) changed the subscription to active.

white shuttle Oct 29, 2024, 4:40 AM

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But when stripe marked uncollectible invoice in this event: evt_1QEuiQF8tiMhHfPbRGMHeXV0
The subscription was deleted in this event right after: evt_1QEuiXF8tiMhHfPbuoeuZz8C

white shuttle Oct 29, 2024, 4:41 AM

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white shuttle But when stripe marked uncollectible invoice in this event: evt_1QEuiQF8tiMhHfPb...

These events are from test customer: cus_R78wyNile0ReSg

shy saffron Oct 29, 2024, 4:48 AM

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No, the subscription wasn't deleted yet when you voided the invoice at 2024-10-28 00:03:03 UTC, it was deleted later at 2024-10-29 01:27:35

white shuttle Oct 29, 2024, 4:57 AM

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customer.subscription.deleted triggered right after invoice.marked_uncollectible

white shuttle Oct 29, 2024, 4:59 AM

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white shuttle customer.subscription.deleted triggered right after invoice.marked_uncollectible

For https://dashboard.stripe.com/test/customers/cus_R78wyNile0ReSg

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This one is a different test customer.

shy saffron Oct 29, 2024, 5:05 AM

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Are we talking about a different subscription? the subscription that I am referring to is sub_1NUjX7F8tiMhHfPbX308pmfw

white shuttle Oct 29, 2024, 5:07 AM

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Yes

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I am talking about sub_1QEuejF8tiMhHfPbluMuxyOk

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sub_1QEuejF8tiMhHfPbluMuxyOk subscription behaving as I expected but not sub_1NUjX7F8tiMhHfPbX308pmfw

shy saffron Oct 29, 2024, 5:17 AM

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I thought I just explained the behaviour of sub_1NUjX7F8tiMhHfPbX308pmfw ?

If the invoice is in a paid or uncollectible state, the subscription state is set to active.

white shuttle Oct 29, 2024, 5:21 AM

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But for subscription sub_1QEuejF8tiMhHfPbluMuxyOk, the customer.subscription.deleted triggered right after invoice.marked_uncollectible

shy saffron Oct 29, 2024, 5:26 AM

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What's the event ID of the customer.subscription.deleted ?

white shuttle Oct 29, 2024, 5:26 AM

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evt_1QEuiXF8tiMhHfPbuoeuZz8C

shy saffron Oct 29, 2024, 5:27 AM

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That's a different subscription, i.e., sub_1QEuejF8tiMhHfPbluMuxyOk

white shuttle Oct 29, 2024, 5:27 AM

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right

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I was expecting the same behaviour in both of the customers/subscriptions I mentioned abaove

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ie subscription cancelled

shy saffron Oct 29, 2024, 5:30 AM

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They are different, because you cancelled sub_1QEuejF8tiMhHfPbluMuxyOk before voiding its latest invoice.

white shuttle Oct 29, 2024, 5:49 AM

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I am not sure which event cancelled it beside evt_1QEuiXF8tiMhHfPbuoeuZz8C

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I found evt_1QEuh9F8tiMhHfPbE8LeDXg4 event that updated active to past_due, before event evt_1QEuiXF8tiMhHfPbuoeuZz8C

shy saffron Oct 29, 2024, 6:07 AM

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The subscription was cancelled automatically due to payment failure, as indicated in its cancellation_details

white shuttle Oct 29, 2024, 6:13 AM

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"collection_method": "send_invoice" is in both cases so the payment should be failed for sub_1NUjX7F8tiMhHfPbX308pmfw as well

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Is there any update_details?

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I did similar steps in https://dashboard.stripe.com/test/customers/cus_R7NYWYqZwPuWWH, the subscription got cancelled automatically.

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white shuttle Oct 29, 2024, 6:28 AM

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white shuttle I did similar steps in https://dashboard.stripe.com/test/customers/cus_R7NYWYqZw...

evt_1QF8sWF8tiMhHfPbGixtOZD6

shy saffron Oct 29, 2024, 6:29 AM

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Let's take a step back, can you tell me what problem that you want to resolve here?

white shuttle Oct 29, 2024, 6:40 AM

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We have multiple customers with "collection_method": "send_invoice" where payments are made outside Stripe.

We set "days_until_due": 7 when creating the subscription. After 37 days (7 + 30), Stripe marks it as "uncollectible," triggering the invoice.marked_uncollectible webhook. This webhook activates our function that voids the invoice.

We expected subscriptions to auto-cancel next year if no payment is made outside Stripe, but the subscription remains active. The invoice is marked uncollectible and voided.

The test customers scenarios I mentioned above behave as expected, but an issue occurred with event evt_1QEgQGF8tiMhHfPbi6sNVyvp. The subscripition is active instead of cancelled.

shy saffron Oct 29, 2024, 6:49 AM

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To clarify, so you want to void the uncollectible invoice to make subscription state to active?

white shuttle Oct 29, 2024, 6:51 AM

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I want to cancelled the subscription of uncollectibale and voided invoice

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Expecting common behaviour between production and test customer

shy saffron Oct 29, 2024, 6:53 AM

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Then you shouldn't void the uncollectible invoices. As I explained in the very begining

If the invoice is in a paid or uncollectible state, the subscription state is set to active.

white shuttle Oct 29, 2024, 6:54 AM

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Yes, I understand this. But do understand behaviour of cus_R78wyNile0ReSg and cus_R7NYWYqZwPuWWH customers

shy saffron Oct 29, 2024, 6:56 AM

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Are you still talking about sub_1QEuejF8tiMhHfPbluMuxyOk and sub_1NUjX7F8tiMhHfPbX308pmfw ?

white shuttle Oct 29, 2024, 6:57 AM

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As those are "collection_method": "send_invoice" and "days_until_due": 7 so the payment will 100% failed

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yeas

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Yes

shy saffron Oct 29, 2024, 6:57 AM

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Ok, let me do it again.

white shuttle Oct 29, 2024, 6:58 AM

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We are missing something because of which they behaving differently

shy saffron Oct 29, 2024, 6:59 AM

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First of all, sub_1QEuejF8tiMhHfPbluMuxyOk has a test clock, and that's why you can advance the time and let the subscription to be cancelled (at 2024-10-28 15:18:53 UTC) automatically due to payment failure.

At 2024-10-28 15:18:55, you made a reqeust to void its latest invoice.

white shuttle Oct 29, 2024, 7:00 AM

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Yes we made the void request after we got invoice.marked_uncollectible event from webhook

shy saffron Oct 29, 2024, 7:00 AM

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Ok. Any other quetion about this subscription before we move to the next one?

white shuttle Oct 29, 2024, 7:00 AM

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Same for sub_1QEuejF8tiMhHfPbluMuxyOk, but using test clock

shy saffron Oct 29, 2024, 7:01 AM

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Ok, if you have no more question let's talk about sub_1NUjX7F8tiMhHfPbX308pmfw

white shuttle Oct 29, 2024, 7:02 AM

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As sub_1QEuejF8tiMhHfPbluMuxyOk is working as expected, subsciption got cancelled due to payment failed, so no question for it

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For sub_1NUjX7F8tiMhHfPbX308pmfw, payment should failed too and subsciption should get cancel

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But we cancelled it manually this morning, we want it to be automatic

shy saffron Oct 29, 2024, 7:11 AM

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sub_1NUjX7F8tiMhHfPbX308pmfw doesn't have a test clock, so you have no way to advance it.

Now, the subscription is to be cancelled automatically (based on your invoice settings), but because you explicitly voided the invoice, this made the subscription became active.

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To solve this problem, you just don't void the uncollectible invoices.

white shuttle Oct 29, 2024, 7:16 AM

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sub_1QEuejF8tiMhHfPbluMuxyOk have same scenarios and we are voiding it as well and the subscription got auto cancelled. 😕

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Why there is different in sub_1NUjX7F8tiMhHfPbX308pmfw?

shy saffron Oct 29, 2024, 7:18 AM

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The test clock made the subscription cancelled before your void inovice request.

white shuttle Oct 29, 2024, 7:46 AM

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Is this some kind of race condition or something?

shy saffron Oct 29, 2024, 8:17 AM

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Sort of. But in any case you shouldn't void the invoice if you don't intent to change the subscription state to active.

white shuttle Oct 29, 2024, 8:22 AM

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I will look into it. If I find anything, I will open a new thread for it.
Thanks for the help. 🙂

#aabhaskarma_webhooks