michael-raphael_api | Stripe Developers | Page 1

real robinBOT Oct 23, 2024, 12:25 PM

#

👋 Welcome to your new thread!

⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.

⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.

🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1298623358891593729

📝 Have more to share? Add more details, code, screenshots, videos, etc. below.

#

north plaza Oct 23, 2024, 12:27 PM

#

hi there!

#

what do you mean by "a taint connection"?

frosty stream Oct 23, 2024, 12:27 PM

#

Hi

#

Twint

#

Sorry auto correct

#

We’re trying to use twint with payment intent and all

north plaza Oct 23, 2024, 12:27 PM

#

you are trying to enable the Twint payment method?

#

"we can’t turn it on". what does that mean concretely? what have you tried and what's the exact issue?

frosty stream Oct 23, 2024, 12:28 PM

#

You go to the page for payment methods and can’t click on

#

My platform is in US

#

But our client who requested this feature is in Switzerland

#

How do I enable for testing purposes?

#

So we can see if QR code or anything

north plaza Oct 23, 2024, 12:30 PM

#

got it. for questions about the Stripe dashboard, you should ask Stripe support directly: https://support.stripe.com/contact

frosty stream Oct 23, 2024, 12:30 PM

#

Its development

#

Can I enable to turn it on via api for us

#

We get an error it says not supported

north plaza Oct 23, 2024, 12:30 PM

#

can you share the request ID (req_xxx)?

frosty stream Oct 23, 2024, 12:31 PM

#

Remind me how to get that

#

Dashboard > developer

#

Then where

north plaza Oct 23, 2024, 12:31 PM

#

you can find it here https://dashboard.stripe.com/test/logs

frosty stream Oct 23, 2024, 12:32 PM

#

Do you understand the question I’m having

#

I don’t know how to enable it so I can’t properly test what I’m developing

#

req_o6Ac4ywJrXtm5m

north plaza Oct 23, 2024, 12:34 PM

#

that's a different issue. in this request you are trying to confirm a PaymentIntent that doesn't have a pm_xxx attached. so it's expected to fail.

frosty stream Oct 23, 2024, 12:34 PM

#

How can I fix this

still salmon Oct 23, 2024, 12:35 PM

#

Hey I'm the developer who is working on it

frosty stream Oct 23, 2024, 12:35 PM

#

My teammate is going to join thread as he is directly working and may have questions

still salmon Oct 23, 2024, 12:35 PM

#

so can i create a payment method with type twint ?

north plaza Oct 23, 2024, 12:36 PM

#

I don't know. I recommend testing this in test mode to see if it works or not. And if it doesn't work, the error message will help you fix the issue.

frosty stream Oct 23, 2024, 12:36 PM

#

We can’t test in test mode

#

Because our platform is in US

#

Are you following our problem?

#

We are a global company with clients worldwide

#

We’re still based in US however.

north plaza Oct 23, 2024, 12:41 PM

#

I don't get it. you can definitely use test mode. Like the request ID you shared earlier is in test mode.

frosty stream Oct 23, 2024, 12:42 PM

#

Different account

#

We made one in Swiss just so we can continue but it’s not our actual platform

north plaza Oct 23, 2024, 12:42 PM

#

Taking a step back: if you have issues enabling the Twint payment method in your dashboard, please contact Stripe support for help: https://support.stripe.com/contact

frosty stream Oct 23, 2024, 12:42 PM

#

Why would they be able to assist

#

north plaza Oct 23, 2024, 12:44 PM

#

Looks like Twint is not supported for your business. if you need more info with this, contact Stripe support. here on discord we can only help with technical questions related to the Stripe API.

frosty stream Oct 23, 2024, 12:45 PM

#

Soma what kind of support is this

#

We’re a platform account with clients and can’t test the API

#

Don’t you have someone you can connect with? This is your platform not mine

#

How do I test api calls if I can’t enable it via api or anything

north plaza Oct 23, 2024, 12:47 PM

#

In the screenshot you shared, it's clear that Twint is not supported for your business. So what's your question exactly?

frosty stream Oct 23, 2024, 12:50 PM

#

We’re a platform using express

#

We have clients overseas

#

What are you not understanding that it’s not for our direct usage in America but for our clients in Europe who do have access

#

Do you know what stripe connect is?

#

Are you aware of the platform account and how I can onboard 3rd party companies to my platform

north plaza Oct 23, 2024, 12:52 PM

#

So you're using Destination Charges with on_behalf_of?

frosty stream Oct 23, 2024, 12:52 PM

#

No

#

Not necessarily

north plaza Oct 23, 2024, 12:52 PM

#

So what are you using exactly?

frosty stream Oct 23, 2024, 12:52 PM

#

that’s for Cross border payout

#

This is the client account ID

#

acct_1LDwGCQp3a2z1CSD

#

You can see they are based in Switzerland

#

We use destination charges but not with OBO

north plaza Oct 23, 2024, 12:55 PM

#

if you use destination charges without OBO, then it's the settings of the platform that are used. so you wouldn't be able to use Twint since it's disabled on your platform.

frosty stream Oct 23, 2024, 12:55 PM

#

Unless the country is on the specified list

#

So if we enabled OBO for this customer how then would it work?

#

How does that affect fees, transfer of funds, etc…

#

Also your API docs doesn’t say this btw

#

Where are you getting this information from

#

At this point with all due respect you don’t seem qualified on the subject matter and just making stuff up

real robinBOT Oct 23, 2024, 1:01 PM

#

storm harbor Oct 23, 2024, 1:02 PM

#

Hello
Taking over as soma needs to step away soon
This seems to be a long running thread. Can you give me a short summary of what's the actual issue while I catch up?

frosty stream Oct 23, 2024, 1:03 PM

#

We are a platform account

#

We have clients all over the world in almost every continent

#

Clients in Europe want twint

#

We can’t enable.

#

The thread is pretty short as nothing was really discussed but me repeating the problem at least 3 times

#

It just seems weird that a express platform would be limited when the probability of having clients in area that do support alternative payment methods is 100%

#

There is no scenario I can imagine where a platform wouldn’t have alternative payment method requests for their customers… even Apple Pay or Google pay are alternative methods a connect user may request and therefore should be enabled from a platform level at least for that specific user if they meet the criteria (I.e in the country where that method is used — regardless of the platform location)

storm harbor Oct 23, 2024, 1:08 PM

#

We do support Twint for connect scenarios - https://docs.stripe.com/payments/twint#enable-twint-for-connected-accounts-that-use-the-express-dashboard-or-a-dashboard-that-isn’t-hosted-by-stripe

You can request the capability using the API. I don't know if the dashboard allows you to request this as we're more familiar with API related stuff on this discord server.

You said you've tried using the API.. What API endpoint did you use?

frosty stream Oct 23, 2024, 1:09 PM

#

still salmon so can i create a payment method with type twint ?

Can you respond to what endpoint we used

storm harbor Oct 23, 2024, 1:10 PM

#

For reference, you should be using update account endpoint.. See: https://docs.stripe.com/connect/account-capabilities#requesting-unrequesting

#

@still salmon @frosty stream are you there?

#michael-raphael_api