kenny_error | Stripe Developers | Page 1

ivory stumpBOT Oct 17, 2024, 8:39 AM

#

👋 Welcome to your new thread!

⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.

⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.

🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1296392134600949841

📝 Have more to share? Add more details, code, screenshots, videos, etc. below.

#

steady yacht Oct 17, 2024, 8:40 AM

#

👋 happy to help

past quiver Oct 17, 2024, 8:40 AM

#

#

Here is debug creenshoot

steady yacht Oct 17, 2024, 8:40 AM

#

would you mind copy/pasting the seti_xxx (Setup Intent ID) ?

past quiver Oct 17, 2024, 8:41 AM

#

seti_1QAp33GI508V3zo4dXPSxSkT

steady yacht Oct 17, 2024, 8:42 AM

#

would you mind removing the _secret_xxx part

past quiver Oct 17, 2024, 8:42 AM

#

Sure! Updated the info

steady yacht Oct 17, 2024, 8:44 AM

#

for mobile you need to use https://docs.stripe.com/testing#3d-secure-mobile-challenge-flows

Test card numbers

Use test cards to validate your Stripe integration without moving real money. Test a variety of international scenarios, including successful and declined payments, card errors, disputes, and bank authentication. You can also test non-card payment methods and redirects.

past quiver Oct 17, 2024, 8:45 AM

#

Opps

#

Do you mean we have to upgrade our Android/iOS current app to support new one?

#

It should take time to implement and testing this integration. In the mean time, is there any similar issue on production environment?

#

Also, please help to explain about the issue. Why just happened in some cases, and just on Android platform only?

steady yacht Oct 17, 2024, 8:49 AM

#

no I meant while testing

#

use these cards instead of the one you're using currently

past quiver Oct 17, 2024, 8:52 AM

#

I've just tried with the 1st card on your document, but still failed

#

#

Shown the same error

ivory stumpBOT Oct 17, 2024, 8:56 AM

#

magic jackal Oct 17, 2024, 8:57 AM

#

Can you please share the PaymentIntent ?

past quiver Oct 17, 2024, 8:58 AM

#

Any idea about this issue just happend on android devices only?

past quiver Oct 17, 2024, 9:00 AM

#

magic jackal Can you please share the PaymentIntent ?

Do you mean this one pm_1QApRxBvQ0g5VaeQDPK1zv4a ?

#

or this seti_1QApRxBvQ0g5VaeQyH8YsgHZ ?

magic jackal Oct 17, 2024, 9:03 AM

#

The setupintent would be good

#

thanks

#

Checking...

magic jackal Oct 17, 2024, 9:04 AM

#

past quiver

That setup intent was used behind this screen right ?

past quiver Oct 17, 2024, 9:04 AM

#

yes

past quiver Oct 17, 2024, 9:05 AM

#

past quiver I've just tried with the 1st card on your document, but still failed

the setupintent returned this error

magic jackal Oct 17, 2024, 9:07 AM

#

I'm asking, because this SetupIntent was ~~attempted from your Stripe Dashboard and not from mobile~~

magic jackal Oct 17, 2024, 9:08 AM

#

past quiver

Can you shre the Setupintent visible here ?

#

ending with ...SkT ?

past quiver Oct 17, 2024, 9:10 AM

#

Do you mean this one seti_1QAp33GI508V3zo4dXPSxSkT ?

past quiver Oct 17, 2024, 9:11 AM

#

past quiver

This one is from this error

magic jackal Oct 17, 2024, 9:18 AM

#

past quiver Do you mean this one seti_1QAp33GI508V3zo4dXPSxSkT ?

yes thanks, checking...

#

Ah I see the issue is that you are testing from Vietnam

#

Probably that's the reason, let me double check ...

past quiver Oct 17, 2024, 9:22 AM

#

Opps, what was wrong with us?

#

But why it still work fine on iOS devices?

magic jackal Oct 17, 2024, 9:24 AM

#

Yes that's not the issue...

#

it seems there were a timeout while trying to validate the 3ds

#

Are you getting the 3DS Stripe page and you authorize the payment ?

#

can you share a video please ?

#

May I invite you please to test and try to reproduce on our official sample?
https://github.com/stripe/stripe-android/tree/master/example

past quiver Oct 17, 2024, 9:28 AM

#

No, we did not see 3DS Stripe page , just loading then return the error

magic jackal Oct 17, 2024, 9:30 AM

#

Ok I see, could you please try to reproduce on one of the activities of the Example I shared with you ?

past quiver Oct 17, 2024, 9:30 AM

#

Ok let us try

magic jackal Oct 17, 2024, 9:33 AM

#

In particular try the activity PaymentAuthActivity I just did a test and it works fine.

past quiver Oct 17, 2024, 9:33 AM

#

magic jackal it seems there were a timeout while trying to validate the 3ds

We just enter the card then got error, so it should not be the case

#

magic jackal Oct 17, 2024, 9:36 AM

#

past quiver

This is another flow...

#

Let's focus on the first one first.

#

Can you please try to reproduce entering the 3ds card details in the card element using the example I shared with you ?

ivory stumpBOT Oct 17, 2024, 9:55 AM

#

past quiver Oct 17, 2024, 10:05 AM

#

Seems your example using another flow with our system

past quiver Oct 17, 2024, 10:12 AM

#

magic jackal In particular try the activity `PaymentAuthActivity` I just did a test and it wo...

What do you mean on this? Assume that it works fine with your example, so what should we do next?

tepid nacelle Oct 17, 2024, 10:12 AM

#

well that establishes that the problem must be in your specific integration/implementation and not the SDK/the device itself, at least.

past quiver Oct 17, 2024, 10:15 AM

#

Please note that it still worked fine in the morning (our time is GMT+7) , just got the issue afternoon (from 13:30 till now)

tepid nacelle Oct 17, 2024, 10:15 AM

#

do you have the same issues with the card 4000002500003155 or is it just that 3184 one?

past quiver Oct 17, 2024, 10:15 AM

#

Don't know what exactly the reason

tepid nacelle Oct 17, 2024, 10:15 AM

#

the 3184 has quirks I think because it's based on 3DSv1 which doesn't exist any more really, I never use that card in my own tests

past quiver Oct 17, 2024, 10:17 AM

#

Opps, we used 3184 since few years ago, there is no issue with this card till this afternoon

#

BTW, let us check with 4000002500003155 if it works

#

I've just tried, and got the same error

#

Here is the setting intent: seti_1QAqoKBvQ0g5VaeQFj2AyM2X

#

Please helo to check and advise.

tepid nacelle Oct 17, 2024, 10:23 AM

#

ok then I suggest opening a support ticket at https://support.stripe.com/?contact=true and we can try to dig into this. If you can produce a minimal Android project that replicates this that would be ideal

past quiver Oct 17, 2024, 10:25 AM

#

Ok!

#

Thanks for your time!

#kenny_error