#savigny_paymentmethod-connect
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cunning escarp
Hi there! I'll be with you shortly
stoic dome
Let's see, taking a look at the request you shared
Okay, I think there might be some confusion
The request above is for a direct charge. Since payment_method_types is omitted in the request, we will present the payment methods that are enabled in the Dashboard instead
I'm looking at your platform's payment method settings: https://dashboard.stripe.com/test/settings/connect/payment_methods
The relevant settings in this case are "Your connected accounts"
If you click into these settings, you'll see that your platform is currently managing payment methods for your connected accounts. If you want to give connected accounts the ability to manage this themselves, you'll need to check the "Allow connected accounts to customize their own payment methods from the Dashboard" box.
If you scroll in this page, you'll see that "Cards" is enabled. ApplePay is enabled too but this is just treated as "card" in payment method types
The connected account in the request above can manage payment methods in the Dashboard but changing these settings doesn't apply to payments made via Connect/the platform
stoic dome
If this account navigates to their own payment method settings in the Dashboard, they'll see that they can only change the settings for payments they initiate. If they select "reteach configurations", they'll see that only the reteach platform can manage payment methods
turbid basin
but it's still only card enabled in my test Mode setted stripe account (a test account to test the customer side). Only thing i noticed is that now link is also enabled
here is the new request id
req_xRrDoXL7FDstXI
still returning c
"card" in payment_method_types
stoic dome
Just to make sure we're on the same page, the payment_method_types parameter will always be present in a Session object. The values are what will vary based on what payment methods are supported for that particular Session
Taking a look at the enabled payment methods for the connected account used in this request
stoic dome
ah!
This Session was created by the platform tied to account acct_1Gn2QCD1guFCwDAQ. I think if you scroll up on this page ,you'll see that you're viewing the payment method settings for a different platform?
Currently, the platform tied to account acct_1Gn2QCD1guFCwDAQ does not allow connected accounts to manage their payment methods
turbid basin
oh okay, give me a second
ruby adderBOT
deft walrus
savigny_paymentmethod-connect
turbid basin
acct_1PpllmKFUtlfXBZv this account is connected to the real plattform account
i currently dont have access to it but i know it has paypal, klarna etc activated for example
but it only lists card and sepa
deft walrus
We can't really debug this for you online like this especially if you don't have access.
turbid basin
yeas but i have access to the plattform account
i can see it and i can test it
i just cant see the logs, but you can
deft walrus
You can see everything if you have access to the platform account. You can look up any account connected to your platform and read the logs and debug all of this
turbid basin
ok perfect, then there shouldnt be a problem
is it possible for me to screeshare here?
deft walrus
No, this is a text/chat based conversation
turbid basin
ok in the plattform account in the settings for connected accounts, why is there no setting for paypal for example pmc_1LjjcVIkL8dF4UW0TmvWZBgI
do any of the settings matter if i have the box "Allow connected accounts to customise their own payment methos from the Dashboard" checked?
deft walrus
Paypal is special and requires approval to work with Connect and even then it only works in certain flows, see https://docs.stripe.com/payments/paypal#connect
As for the second question, those are the default settings for your connected accounts but if you have that checkbox then each individual connected account can override your default settings
turbid basin
ok i dont really understand all that doku. I need paypal enabled. what do i do exactly.
second question, why are all the other payment methods not work?
deft walrus
Paypal does not work for Connect if you use Direct Charges or on_behalf_of. So nothing you can do here it's just not supported today.
as for the second question, my team already answered you earlier with a clear explanation and you said you would try but not now
turbid basin
we need paypal it's promised to customers. they also need that. what can i do/change in order to enable it
i mean is there any way (maybe around direct charges or idk) 🙂
about the second one, I have full access to the plattform account.
and you said i can see/control everything with that so shouldnt it be enough?
ok lets skip the testing, i will do more tomorrow. maybe i will contact you again. just the question regarding paypal is relevant 🙂
deft walrus
Honestly at this point I'd recommend pausing, thinking carefully about your exact questions and talking to our support team via https://support.stripe.com/contact for 1:1 help.
turbid basin
?
deft walrus
You're a bit lost and confusing multiple parts of the UI. You're also typing really fast question but haven't yet digested the information my team already gave you. You also insist on support for Paypal which won't work
So I would recommend that tomorrow you take the time to clearly outline your list of questions and use our support team for support instead of this Discord server. They can look up the accounts for you, look at logs and guide you.
Our support team can also look into Paypal + Connect and see if we have a private beta you could get access to. My team wouldn't know much about this on this server.
turbid basin
Just as a short info, i've spent nearly 4 hours today with customer service of stripe in 1:1. The chat broke 3 times and i had to pick up the conversation with a separate agent over and over again. They did not give me the info @stoic dome gave me in the first response (where to find the setting to let connected accounts override payment settings) they also suggested to me that paypal should be working and also suggested that the problem might be an api bug from stripe. So I'm really sorry but i don't think theyre qualified for these type of questions. You guys are way more helpful, I'm super happy to be here!
turbid basin
Our support team can also look into Paypal + Connect and see if we have a privat...
that sounds super amazing!