#mmwt_api
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narrow kestrel
Hey, I did a search for S700 in saw a thread about the same thing for username "csk22" where they had the same issue and asking the same question pretty much.
Was there any progress on that that you know @blazing pagoda ?
blazing pagoda
Using apps on devices via connected accounts requires platform control
When using direct charges, a single platform must control your connected account.
Some further context: https://docs.stripe.com/connect/oauth-changes-for-standard-platforms
narrow kestrel
the "third-party extensions" link in this section is broken it seems?
https://docs.stripe.com/connect/platform-controls-for-stripe-dashboard-accounts#configure-platform-controls
blazing pagoda
I believe that only applies if your platform is set up as an extension, which does not appear ot be the case for you with read/write access
blazing pagoda
You should reach out to support for help with your platform and existing accounts: https://support.stripe.com/contact
Explaining that your use case (Apps on Devices via Connect) requires platform controls, but you have existing accounts to manage.
narrow kestrel
Do I have to create a new account under my test accunt but from my platform?
https://support.stripe.com/questions/platform-controls-for-connected-accounts
narrow kestrel
You should reach out to support for help with your platform and existing account...
ohh okayy.. I did send out an email to them. I will follow up with the platform controls question.
While I wait for that, If I create a new account I have to create it from within my application onboarding? Or how can I got about that while I wait for support to reply back to me?
blazing pagoda
You can create & onboard a new test account using the /accounts API and you'll have platform control
then you can use that for your Apps on Devices testing
narrow kestrel
I would need this API for now for testing , to add new accounts to my existing account, right? but in live mode any newly connected accounts they this platform control will be available?
or does this mean that we have to change our onboarding/connecting methods to use API instead to have this platform control enabled?
blazing pagoda
It depends on how to create/connect to accounts. I recommend testing this flow and considering moving your integration to use this for new accounts in future as a way to guarantee controls.
Support can share guidance for managing your existing accounts.
narrow kestrel
I mean we do use the Stripe hosted method for onboarding/connecting
narrow kestrel
Hi, okay I tested with a newer test account that was created via our Stripe-hosted oAuth flow more recently and was able to get pass the API error . Thanks!