#andrew_error
proper vesselBOT
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sterile mortar
Do you have a request ID associated with that currency error?
Where would I find the request ID?
Is it a response header returned from the payment request?
sterile mortar
request-id: req_6HQ3KgGaaFKRIH
The error response has
decline_code: "currency_not_supported"
and
message: "Your card is not supported for this currency. Please use a Visa or MasterCard card"
odd meadow
Still looking at logs for this
sterile mortar
Based on this doc (https://docs.stripe.com/declines/codes#stripe-decline-codes) it is saying the JCB international test card based in Japan does not accept the JPY (Japanese Yen) currency?
odd meadow
Okay, it looks like the ability to create JCB charges is missing on your account. I recommend reaching out to our Support team about this: https://support.stripe.com/contact/. When you chat with them, it'll be helpful to share the request ID you shared with me so they can quickly pull up logs: req_6HQ3KgGaaFKRIH
sterile mortar
It is interesting that the JCB card works for purchases in USD
I just tested the same JCB card number using the USD currency and it was approved, but when used for the JPY currency it is declined.
@odd meadow if payments in USD currency are accepted on the JCB test card for our account, do you know why payments in JPY currency are declined on the JCB card?
Here is the request-id: req_OnWA4f6YdbkyMI for the successful payment in USD using the JCB card
odd meadow
Do you see anything different (with either JPY or USD) if you test with this JCB card: 3566002020360505 ?
sterile mortar
Also, would you be able to confirm these payments/requests are using the same account or not? I'm curious if the account that needs the ability for JCB charges is the specific "connected" customer account or if it is our overall "platform" account.
sterile mortar
Do you see anything different (with either JPY or USD) if you test with this JCB...
Same result with this card number. Accepted in USD and declined in JPY.
odd meadow
Hmmm
Let's see
You should be able to see these in your platform dashboard
https://dashboard.stripe.com/test/logs/req_6HQ3KgGaaFKRIH - JPY failure using the test card ending in 0000. This involved a JP-based Express account
https://dashboard.stripe.com/test/logs/req_OnWA4f6YdbkyMI - USD success using the test card ending in 0000. This involved a US-based Custom account
sterile mortar
And are both of those accounts considered connected accounts? Apologies, I'm new to Stripe development (and Stripe!) and still learning.
odd meadow
No worries! Yes, the Express and Custom accounts are both connected accounts managed by the same platform
sterile mortar
Great, thank you for confirming! How long will this thread stay open if I have additional questions?
I'm working on using the Capabilities API (https://docs.stripe.com/api/capabilities/update?lang=python) to enable JCB payments for JP-based connected accounts.
odd meadow
We usually keep these open for ~20/25 mins from the last message before closing. We don't keep long-running threads. If you have any more questions, you can return to #help with your new set of questions and whoever's online at that time will pick them up
It might be me, it might be someone else 🙂
sterile mortar
Thanks!