adam_connect-max-externalaccounts | Stripe Developers | Page 1

rough thornBOT Sep 5, 2024, 2:20 PM

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undone bough Sep 5, 2024, 2:21 PM

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Can you share the request id where you're getting this error?

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https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

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quartz grove Sep 5, 2024, 2:36 PM

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The logs are not showing API requests I am making ??

undone bough Sep 5, 2024, 2:37 PM

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If you are making this request on a connect account, then you'll need to filter the logs by connect requests

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There should be a toggle for that

quartz grove Sep 5, 2024, 2:43 PM

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Done that - and it's still now showing any GET requests, net alone POST ones, for over 2 hours

undone bough Sep 5, 2024, 2:45 PM

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Are you filtering by live requests?

quartz grove Sep 5, 2024, 2:46 PM

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I don't believe so - the API key shown, on the last log I see, shows as "sk_test....."

undone bough Sep 5, 2024, 2:51 PM

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Do you have multiple accounts? Is it possible you're logged into the wrong platform?

quartz grove Sep 5, 2024, 3:09 PM

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Don't think it's that either. I can see requests I made earlier today with the same API key.

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If it helps the connect account ID is acct_1Ot5zER56R4XTNAp

undone bough Sep 5, 2024, 3:14 PM

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Yeah does look like you have 200 external accounts attached

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So the error makes sense

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Call this api endpoint to list them: https://docs.stripe.com/api/external_account_bank_accounts/list

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By default it will only return 10, so you'd need to paginate

quartz grove Sep 5, 2024, 3:24 PM

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That makes sense. However that API endpoint, https://api.stripe.com/v1/accounts/acct_1Ot5zER56R4XTNAp/external_accounts returns only 1 and the Stripe Dashboard, https://dashboard.stripe.com/test/connect/accounts/acct_1Ot5zER56R4XTNAp/activity, also only shows 1 😟

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undone bough Sep 5, 2024, 3:25 PM

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I'd need the request id for where you list them and only 1 is returned to verify

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Dashboard I assume only shows the default external account (of which there can only be one)

quartz grove Sep 5, 2024, 3:27 PM

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Ah, only showing the default one on Dashboard kind of makes sense .... especially if the account has 100s of them 🙂

rough thornBOT Sep 5, 2024, 3:43 PM

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quartz grove Sep 5, 2024, 3:50 PM

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Still not showing the request in the logs.

eager locust Sep 5, 2024, 3:50 PM

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Hi 👋

I'm stepping in as my colleague needed to step out

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can you share a request ID

quartz grove Sep 5, 2024, 3:51 PM

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If I do "stripe external_accounts acct_1Ot5zER56R4XTNAp" in the Dashboard shell that also shows just 1 account

eager locust Sep 5, 2024, 3:52 PM

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We really don't know much about how the Dashboard functions here. We can only give advice on using the APIs

quartz grove Sep 5, 2024, 3:52 PM

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eager locust can you share a request ID

No. For some reason, requests I am making are not showing in the Dashboard logs

eager locust Sep 5, 2024, 3:53 PM

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How are you making requests?

quartz grove Sep 5, 2024, 3:55 PM

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Ah, they are showing up now; but only if I select "Platform account" un the filers

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An example request ID is req_oUyK0ZzBhbioXm

eager locust Sep 5, 2024, 3:58 PM

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Looking at this request, it looks like you are making this API request using some sort of 3rd party software, not a native Stripe SDK.

quartz grove Sep 5, 2024, 4:00 PM

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Correct - it'll either by made from either our own application or via Postman

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We have not changed how we make our calls to your API; we just know that recently (within a few days) they don't appear to be returning the same data

eager locust Sep 5, 2024, 4:02 PM

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In your initial message you mentioned

We are testing the POST external_accounts endpoint

But the request you shared was a GET request. Are there other behaviors you are not seeing?

quartz grove Sep 5, 2024, 4:02 PM

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The logs aren't even showing me the response that Stripe sent bacl

eager locust Sep 5, 2024, 4:03 PM

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We have never shown the results of GET requests in our logs.

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It's something I've run into ever since I started working at Stripe so I'm pretty sure that's not a new behavior

quartz grove Sep 5, 2024, 4:12 PM

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OK.

The request_id for the POST is req_Z4UUNZHPXbBhG6 which states "Account acct_1Ot5zER56R4XTNAp already has the maximum 200 external accounts attached.". However, a GET request [ req_VHEaKHiZOW2xdp ] only returns 1 external account.

We have code which regularly deletes "old" external accounts. It does this by making a GET call and then looping round the external_accounts, returned, making a DELETE call for each one. However this code no longer does anything as the GET doesn't return the 200+ accounts

eager locust Sep 5, 2024, 4:21 PM

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Looking in our logs, I am seeing records_returned=9 for the GEt request. Since you aren't specifying a limit in your request, our API will default to returning 10 object.

quartz grove Sep 5, 2024, 4:25 PM

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And yet it is only showing 1. The entire response JSON we get back from https://api.stripe.com/v1/accounts/acct_1Ot5zER56R4XTNAp/external_accounts is:

{
"object": "list",
"data": [
{
"id": "ba_1PumcZR56R4XTNApKsfbWH1f",
"object": "bank_account",
"account": "acct_1Ot5zER56R4XTNAp",
"account_holder_name": "",
"account_holder_type": "company",
"account_type": null,
"available_payout_methods": [
"standard"
],
"bank_name": "HSBC BANK PLC",
"country": "GB",
"currency": "gbp",
"default_for_currency": true,
"financial_account": null,
"fingerprint": "r9cdu7o02NKfjfmJ",
"future_requirements": {
"currently_due": [],
"errors": [],
"past_due": [],
"pending_verification": []
},
"last4": "2345",
"metadata": {},
"requirements": {
"currently_due": [],
"errors": [],
"past_due": [],
"pending_verification": []
},
"routing_number": "40-05-15",
"status": "new"
}
],
"has_more": false,
"url": "/v1/accounts/acct_1Ot5zER56R4XTNAp/external_accounts"
}

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regardless of what we set as the limit value

eager locust Sep 5, 2024, 4:30 PM

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Can you share a recent request you made to delete one of the accounts?

quartz grove Sep 5, 2024, 4:35 PM

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That's the problem we haven't sent any recently (we only do the clean up about once a month).

To expand on how our code works, we make a GET call and then DELETE all external_accounts where "default_for_currency" IS NOT true. But that is the only external_account the GET request is returning so our code doesn't actually make any DELETE calls at all.

This then causes the "maximum 200" problem when we then try and make a POST

eager locust Sep 5, 2024, 4:39 PM

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Okay this is rather confusing so I've reached out to some colleagues who are helping me investigate this. We are attempting to reproduce the error.

eager locust Sep 5, 2024, 4:57 PM

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Okay it looks like there was a change in our code recently that might have impacted how this API behaves. We are raising this issue internally

quartz grove Sep 5, 2024, 4:59 PM

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OK

eager locust Sep 5, 2024, 5:17 PM

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Okay we have team members actively working on a fix for this. I can't guarantee when it will be deployed but it should be fixed today.

quartz grove Sep 5, 2024, 5:35 PM

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Excellent. That's good to hear

eager locust Sep 5, 2024, 5:36 PM

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Thank you for your patience on reporting this.

quartz grove Sep 5, 2024, 5:47 PM

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Not a problem

eager locust Sep 5, 2024, 6:21 PM

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I'm going to close this thread but I see we have a fix under review and it should be deployed later today. If you encounter this issue again please feel free to reach out us.

#adam_connect-max-externalaccounts