#zlem-demirci_unexpected
silver ravineBOT
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- zlem-demirci_unexpected, 1 hour ago, 28 messages
- ozlem_checkout-autopms, 18 hours ago, 26 messages
visual forge
How can I help?
I think my colleague's last reply to you summarised the issue: #1280797353632202777 message
daring oracle
Are you unable to see the previous thread?
I want to allow our users to customize their payment methods from their Stripe Dahsboard.
We integrated with Stripe Checkout.
In Stripe Checkout Page, they are not able to see the payment methods that they enabled.
visual forge
Are you unable to see the previous thread?
I am yes, hence how I just linked the message to you
Which PMs specifically? Are you from the platform, or the conncted account?
Did you reads the response from the colleagues in the previous two threads? You need to make changes to a separate PM config on the platform (Jotform Inc) that is used for your connected accounts. Here: https://dashboard.stripe.com/settings/payment_methods/connected_accounts?config_id=pmc_0PtSbMnuL8NmlnsQGK3bIsuz
That of course assume that you are Jotform Inc and have access to the Dashboard for that account
Anyway, I looked at the example from the older thread: cs_live_a1ZgUh44VfgWEBrsXoCdDQX4IHLaYNVDIFsQmX4gzs0u29buLhnWiS7nXl
That was created on the connected account (acct_1ODpiHJpFr4FX3WI) by the platform (acct_1ODpiHJpFr4FX3WI). It used the PMC that is generated as a clone from the one linked above, that the connected account can change themselves – the platform permits to disable/enable PMs
visual forge
Which PMs specifically? Are you from the platform, or the conncted account?
OK, so what PMs were you expecting to see on Checkout that aren't enabled from this conncted account?
visual forge
OK, and have you tried creating a new Checkout Session? The example I'm looking at predates some changes
visual forge
What's the cs_xxx ID?
daring oracle
visual forge
I can see all this myself, no need to share the screenshots
visual forge
Please just generate a new Checkout Session using the same conncted account and share the cs_xxx ID
daring oracle
is the path correct?
visual forge
We're talking past each other
visual forge
Please just generate a new Checkout Session using the same conncted account and ...
☝️
visual forge
Can you please just paste a cs_xxx ID here?
daring oracle
cs_live_a1EL4HIDomtb5Ju3ykbr0ZRoKoVzhzXiqVv6GFPaKaTvy0bHKiGlgj0bnz
visual forge
Thank you
daring oracle
now i can see ideal
but I see this because I enabled ideal from the settings
According to your article here
visual forge
I opened vpn and I am trying from Germany
We shouldn't hide iDEAL based on location
I can see it too and I'm in UK
daring oracle
I dont need to do this if I enable account customization
visual forge
So, what's the issue?
daring oracle
I dont want to enable all of them
I just want to allow our users to control payment methods from their own dashboards
I said my issue at the beginning of this conversation
visual forge
That is how it is set up, the box is enabled to allow the connected accounts to override your platform defaults
daring oracle
When i disable the ideal now, what will happen?
we have 50K connected accounts so making these changes takes a lot of time
visual forge
When i disable the ideal now, what will happen?
I suspect it'll be disabled for all your connected accounts assuming they haven't manually enabled it on the config themselves
daring oracle
If they enabled ideal from their dashbaord, what will happen?
I know that this user enabled the followings "active_payment_methods":{"bancontact_payments":"active","blik_payments":"active","card_payments":"active","cartes_bancaires_payments":"pending","eps_payments":"active","giropay_payments":"active","ideal_payments":"active","klarna_payments":"active","link_payments":"active","p24_payments":"active","platform_payments":"active"}
But in the checkout page, s/he can see only ideal now
visual forge
If they enabled ideal from their dashbaord, what will happen?
Then it'll override the status for iDEAL you've set at the platofrm level
visual forge
But in the checkout page, s/he can see only ideal now
Could be a number of reasons why any one of those PMs aren't showing on the payment page – they don't support the currency, etc
daring oracle
Then it'll override the status for iDEAL you've set at the platofrm level
To be clear, in checkout page, ideal will be listed, right?
visual forge
My understanding yes
daring oracle
Could be a number of reasons why any one of those PMs aren't showing on the paym...
Okay, lets talk about bancomat pay
it is popular in Belgium
currency is EUR
so it seems like ideal
and it should be listed for this session
daring oracle
My understanding yes
I am disabling the ideal now to see if it is listed or not
visual forge
and it should be listed for this session
Which?
daring oracle
cs_live_a1XgMCHTD0bDFQZFzRG7oVJSt0QNIChQytSk41PgxyYqMUxW91sYUoVVUr
visual forge
Bancontact is disabled by the connected account, because you allow them to customise the settings
daring oracle
Okay
could you please check this one
cs_test_a1Gf7E1wQNfxwm5aEEw4mM2Qo3ytmcZhytEUujd3jW50uHOjVuLNWg79lV
visual forge
What about it?
visual forge
You, Jotform, have that PM disabled at the platform level and you don't allow the connected accounts to override that: https://dashboard.stripe.com/test/settings/payment_methods/connected_accounts?config_id=pmc_0NW4MSnuL8NmlnsQBAlCLvhf
visual forge
That is their settings for payments/sessions that aren't created by you, Jotform
daring oracle
I enabled it now
visual forge
OK, then they need a new session
silver ravineBOT
daring oracle
cs_test_a1S0QMaFQYsd32kbXf0v7ZCok9MfIlQh62k1lP5q4YXG0rbPkBJQGVpNJv
new session
but Przelewy24 still not listed
daring oracle
This is enabled
This is disabled. I don't want to enable this because I want to give the control to the customer.
visual forge
Disabled on connected account
Please take a step back and fully understand how these configs work in Connect scenarios. I suspect your connected account(s) are looking at the wrong config and instead are applyiong changes to the config for payments/session directly on their account which doesn't apply in the scenario were you, Jotform, are creating session for them
visual forge
In the Dashboard (this URL: https://dashboard.stripe.com/test/settings/payment_methods) they need to make sure that the Jotform config is selected by applying changes
visual forge
This is likely the root issue. I can see P24 is enabled on the config used for their payments, but not on the config for Jotform payments
daring oracle
I clicked to the link above
but I am not able to see Jotform config
in the dropdown
visual forge
Yes, because you are Jotform. That will only show for accounts connected to you