jack_error

[frail kite]

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[foggy vapor]

Is this happening for all live-mode cards? Or just the one?

[round ermine]

we've tested 7 live-mode cards. of them, 3 are Visa debits, and work perfectly fine / as expected. 4 of them are Mastercard debits, none of which work, and all show the same error I describe above

"live-mode cards" meaning real, live debit cards to be clear

[foggy vapor]

It might be worth checking the issuer against the lists here to confirm they support payouts: https://docs.stripe.com/payouts/instant-payouts-banks

For what it's worth, that decline comes directly from the issuer, so it's likely that the end-user would need to reach out to them to understand why it won't accept payouts. Not all Mastercards accept them. Based on my limited understanding, the Mastercard would need to be "Mastercard Send" compatible in order for payouts to go through

[round ermine]

confirmed that at least 2 are fully supported, looking into the issuers of the other two

[round ermine]

I see. is the only way to discern whether a card supports payouts to attempt a payout?

just trying to reduce user frustration of linking a card, attempting a payout, it fails, rinse and repeat

[foggy vapor]

To level-set here: their issuers might be compatible, but that doesn't mean the card itself is. You still need to reach out to the issuer to confirm that the card available for payouts. Stripe can only really pass the decline code and message on to you, so we aren't able to surface any useful information about why the payout failed in this particular case (since they seem to basically send a generic decline instead of something more actionable)

[round ermine]

You still need to reach out to the issuer to confirm that the card available for payouts
Could you clarify what you mean here? Reach out programatically? Is there a Stripe API call we can use to confirm whether the card supports payouts

[foggy vapor]

Unfortunately no. The process is manually reaching out to the bank directly via phone or chat to get ahold of a support agent there

[round ermine]

Is this potentially an issue with card linkage? When calling stripe.accounts.createExternalAccount I'm seeing "cvc_check": "unavailable", in the response (to be fair, I also see this with the Visa debits that work); wondering if we need more info like billing address, etc. or if we need to force a CVC check somehow

Is this a common issue with other connect customers?

[foggy vapor]

Not really, no. CVC and postal checks aren't always necessary to validate a payment method

[foggy vapor]

I'm not sure, we actually don't usually answer these types of questions in this server. Things are just slow, so I was trying to be helpful instead of sending you to support

[round ermine]

Ok. Well I really appreciate your time! Thanks for the insight

[foggy vapor]

Sure thing!